Service Desk Technicians
Company: Eclaro
Location: Eden Prairie
Posted on: January 26, 2023
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Job Description:
Service Desk Technicians
Job Number: 22-06082
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Use your skills where innovative technology solutions begin. Eclaro
is looking for a Service Desk Technicians for our client in Eden
Prairie, MN. -
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Eclaro's client is a leading technology solutions provider,
collaborating with customers to manage their needs and achieve
success in their business goals. If you're up to the challenge,
then take a chance at this rewarding opportunity!
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Position Overview:
The Tier 1 Service Desk Technician position's primarily
responsibility is to provide first level support.
An IT Professional (L1) serves as the first point of contact for
incoming support requests and is responsible for gathering the
information necessary to triage a problem and create a ticket.
They must support users remotely, through a variety of methods, and
offer both how-to style guidance as well as basic troubleshooting
and problem solving for technical issues.
An IT Professional must not only have good technical knowledge, but
excellent customer service and communication skills as well as
patience when dealing with difficult or frustrated end users.
Work includes requests and issues that are isolated to a single
computer or user and that can typically be solved within about 15
minutes to 1 hour.
This includes, but is not limited to, basic how-to and user
education; password resets and login issues; software installs,
updates and upgrades; remote hardware diagnosis and
troubleshooting; and printer troubleshooting and installs.
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Responsibilities:
Technician-level tasks and responsibilities as required- Answering
incoming phone calls.
Creating, updating, and managing tickets in the PSA.
Providing support either onsite or remotely via phone, email and
using the RMM.
Maintain documentation.
User guidance and how-to's.
Password resets, assistance with login issues.
Software installs, updates and upgrades.
Remote hardware diagnosis and troubleshooting.
Printer troubleshooting and installs.
Reactionary response to ISP outages as part of overall team
plan.
Escalation of more complex or critical issues to other tiers.
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Qualifications:
High school diploma or equivalent.
Strong organization and time management. Strong troubleshooting,
diagnostic, and problem-solving skills.
Detailed knowledge of computer hardware, Windows operating systems,
and software.
Solid understanding of networking concepts.
Strong customer service and communication skills, with outgoing
personality.
Self-starting, and the ability to take direction and work as part
of a team.
Willingness to learn.
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Preferred Skills:
CompTIA A+ Certification CompTIA Network+ Certification Prior help
desk, ticketing, and remote support experience.
Prior familiarity with ServiceNow for ticketing
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If hired, you will enjoy the following Eclaro Benefits:
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through
Eclaro
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If interested, you may contact:
Ashly Velasco
6463571236
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Equal Opportunity Employer: Eclaro values diversity and does not
discriminate based on Race, Color, Religion, Sex, Sexual
Orientation, Gender Identity, National Origin, Age, Genetic
Information, Disability, Protected Veteran Status, or any other
legally protected group status.
Keywords: Eclaro, Eden Prairie , Service Desk Technicians, Other , Eden Prairie, Minnesota
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