Sales Programs & Incentive Coordinator
Company: Legrand AV, Inc.
Location: Eden Prairie
Posted on: January 29, 2025
Job Description:
Thank you for your interest in becoming part of the team at
Legrand!GENERAL PURPOSEThe Customer Programs & Sales Incentive
Coordinator is responsible for managing customer programs such as
rebates, discounts, and program letters, as well as designing and
administering sales incentive programs and commissions for internal
sales teams and representative firms. This role ensures accurate
and timely program execution, payment processing, and effective
collaboration with cross-functional teams to support business
objectives.DUTIES AND ACCOUNTABILITIES
- Customer Program Management:
- Administer customer programs, including rebates, discounts, and
program letters, ensuring compliance with contractual terms.
- Collaborate with Sales, Product Management, Accounting and
Customer Care teams to manage program execution and support
customer-specific needs.
- Coordinate the issuance and tracking of program letters and
rebate documentation.
- Monitor and analyze program performance to ensure proper
allocation of rebates and discounts.
- Incentive Program & Commission Management:
- Develop, implement, and manage sales incentive programs,
including bonuses and other rewards.
- Administer and track commission payments for both internal
sales teams and external representative firms.
- Collaborate with Finance, Sales, and HR to align incentive and
commission structures with business strategies and compliance
requirements.
- Payment Processing & Verification:
- Accurately process, verify, and reconcile rebate, discount,
incentive, and commission payments using SAP, Power BI &
Salesforce.com
- Investigate and resolve discrepancies in payment calculations
or reporting, and address issues promptly with stakeholders.
- Data Analysis & Reporting:
- Analyze program performance and commission metrics, providing
actionable insights to sales leadership.
- Generate and distribute regular reports on customer programs,
incentives, commissions, rebates, and discount utilization.
- Collaboration and Support:
- Partner with Sales, Marketing, Customer Care, and Product
Management teams to ensure customer programs, incentives, and
commissions align with broader business initiatives.
- Act as the primary point of contact for questions and support
related to customer programs, sales incentives, commissions, and
program letters.
- Process Improvement:
- Identify opportunities to enhance the efficiency and accuracy
of customer program and incentive administration processes.
- Develop, document, and implement procedures for managing
customer programs, incentives, and commissions.
- Compliance and Documentation:
- Maintain documentation for all programs, including eligibility
criteria, payout structures, and participant records.
- Ensure compliance with company policies, contracts, and
applicable regulations.JOB REQUIREMENTSEssential Knowledge, Skills,
and Abilities:
- Strong understanding of customer program management (rebates,
discounts, and program letters), incentive program design, and
sales commission processes.
- Proficiency in ERP systems (SAP) and CRM platforms
(Salesforce.com).
- Exceptional analytical skills with a high degree of accuracy in
data processing and reconciliation.
- Excellent communication skills, both written and verbal, with
the ability to clearly present complex data and concepts.
- Proven ability to solve problems, manage multiple priorities,
and perform effectively under tight deadlines.
- Strong collaboration and interpersonal skills, with the ability
to work cross-functionally and independently.Minimum Education and
Experience Required:
- Associate degree in Business, Finance, Accounting, or a related
field, with at least 3 years of experience in sales operations,
customer program administration, or incentive program
management.
- Direct experience using SAP for payment processing and
Salesforce.com for customer relationship management.Preferred
Qualifications:
- Bachelor's degree in Business, Economics, or Accounting.
- Experience managing customer programs (rebates, discounts) and
incentive/commission structures in a sales-driven environment.
- Advanced Excel skills, including data analysis and
reporting.WORKING CONDITIONS/PHYSICAL DEMANDS
- General office environment with the majority of the day spent
sitting and performing computer-based tasks.
- May require occasional travel to company facilities or for team
meetings.Note: Nothing in this job description restricts
management's right to assign or reassign duties and
responsibilities to this job at any time.Legrand is proud to be an
Equal Opportunity Employer. You will be considered for this
position based upon your experience and education, without regard
to race, color, religion, age, sex, national origin, sexual
orientation, ancestry; marital, disabled or veteran status. We are
committed to creating and maintaining a workforce environment that
is free from any form of discrimination or harassment.If you'd like
to work in a fun, creative, business-casual environment that offers
a comprehensive benefit package, we encourage you to apply! Legrand
is an equal employment opportunity employer.For California
residents, please see the link for the . California law requires
that we provide you this notice about the collection and use of
your personal Information.
Keywords: Legrand AV, Inc., Eden Prairie , Sales Programs & Incentive Coordinator, Sales , Eden Prairie, Minnesota
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