Customer Account Specialist - Brokerage Sales

Company: C.H Robinson
Location: Eden Prairie
Posted on: March 20, 2023

Job Description:

Job Description:

DUTIES AND RESPONSIBILITIES\nThe duties and responsibilities of this position consist of, but are not limited to, the following:\nCustomer Experience:\n\n* Establishes contacts and builds relationships with customers to understand the customer's needs\n* Communicates proactively with customers, carriers, suppliers, and internal stakeholders to ensure customer needs are met\n* Manages conflict and navigates difficult conversations with the customer using tact and diplomacy\n* Responds to customer inquiries and provides updates related to exception management in a timely manner\n* Recognizes opportunities to leverage automation and take action to promote value\n* Proactively calls dormant customers to reestablish contact and generate demand\n* Ensures quality execution against expectations, identifies issues, and implements solutions\n* Provides pricing to quote requests following SOPs and pricing tools \n* Executes pricing strategy through applying effective negotiation skills, market acumen and knowledge of customer buying habits\n* Contributes daily to the growth of the business by understanding commitments, listening to customers' needs and providing specific knowledge to influence results\nProcess Efficiency:\n\n* Accountable to adopt and apply new tools and processes that improve overall workflow\n* Learns and applies best practices to maintain consistency and gain efficiencies across the network\n* Utilizes data/reporting to identify opportunities to improve service and grow wallet share\n* Partners with internal resources to ensure account processes and SOPs are complete and adhered to\n* Actively engages in daily/weekly team stand ups\nExecution:\n\n* Leverages technology for order statuses and initiates corrective action when exceptions occur (verifying pricing, weights, delivery times, ship quantities, load information, etc.)\n* Executes customer workflows, preferences and SOPs and applies this knowledge to create efficient, cost-effective solutions for the customer\n* Certified Navisphere 2.0 Admin, able to create customer and supplier logins and support training\n* Provides ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner\n* Works directly with, Portfolio Executives, Territory Sales, Operations and Capacity teams to create, refine, and improve daily execution and ensure exceptional service is delivered to C.H. Robinson customers\n* Performs non-standardized operational work as needed to ensure a high-level customer experience\n* Other duties or responsibilities as assigned according to the team and/or country specific requirements\nQUALIFICATIONS\nRequired:\n\n* High School Diploma or GED\n\n* Customer Engagement Experience\n* Ability to travel up to 5% (domestically)\nPreferred:\n\n* Bachelor's Degree from an accredited college or university\n* Attention to detail, accuracy, and problem solving\n* Demonstrated negotiation, collaboration, and influencing skills\n* Basic proficiency in Microsoft Office Suite of Programs\nDisclaimer:\n\n* This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.\nEqual Opportunity and Affirmative Action Employer\n\n* C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.\nQuestioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!\nEqual Opportunity and Affirmative Action Employer\nC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.\nAffirmative Action Employer/EOE/M/F/Disabled/Veteran \nBenefits\nYour Health, Wealth and Self\nYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: \n\n* Two medical plans (including a High Deductible Health Plan)\n\n* Prescription drug coverage\n\n* Enhanced Fertility benefits\n\n* Flexible Spending Accounts \n\n* Health Savings Account (including employer contribution)\n\n* Dental and Vision\n\n* Basic and Supplemental Life Insurance\n\n* Short-Term and Long-Term Disability \n\n* Paid and floating holidays \n\n* Paid time off (PTO)\n\n* Paid parental leave\n\n* Paid time off to volunteer in your community\n\n* Charitable Giving Match Program\n\n* 401(k) with 6% company matching\n\n* Employee Stock Purchase Plan\n\n* Plus a broad range of career development, networking, and team-building opportunities\n\nDig in to our full list of benefits on [OUR CULTURE](https://jobs.chrobinson.com/culture) page.\n \n Why Do You Belong at C.H. Robinson? \nStanding out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.\nAs a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul 2021. And we're not stopping there--- Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

Keywords: C.H Robinson, Eden Prairie , Customer Account Specialist - Brokerage Sales, Sales , Eden Prairie, Minnesota