Inside Sales Representative - School

Company: Shutterfly
Location: Eden Prairie
Posted on: May 13, 2022

Job Description:

Description At Lifetouch (part of the Shutterfly family of brands), we're all about people - bringing them together, making them feel welcome, and connecting them to experiences. We make our customers' memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life's joy. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of "Picture Day" Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events. Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DEThe Inside Sales Representative is responsible for an assigned book of business to retain and sell additional programs as well as prospecting. The Inside Sales Representative drives the sales process from initiation to close while representing Lifetouch in a professional and positive manner. The Inside Sales Representative sells photography services to schools, achieves sales goals by communicating with accounts, understands and addresses accounts' needs, promotes products, shares benefits, and explains the Picture Day process. PRIMARY DUTIES AND RESPONSIBILITES Builds customer relationships and retains current book of business at a rate of 85% or higher every year following company rebooking guidelines Leverages existing relationships within current accounts to sell deeper with other products and services Collaborates with the Inside Sales Team and Supervisor in a hybrid work environmentMeets or exceeds activity expectations (i.e. outbound calls, emails, voicemails, etc.) via the guidelines of the Inside Sales SupervisorUses Salesforce as our customer relationship management (CRM) system to efficiently and accurately facilitate the sales process from initiation to close, identify decision makers, as well as enter and update account dataConsistently utilizes Lifetouch's consultative selling strategy and approach to maximize sales Demonstrates knowledge and expertise by clearly explaining features and benefits of products and services, Lifetouch's pricing and packaging structure, and the Picture Day process and executionProvides account support by checking for understanding, offering solutions and additional assistance, working efficiently, and following upSafeguards all customer, employee, and company information, ensuring customer and employee data is always kept confidentialRepresents Lifetouch, Shutterfly, and the Inside Sales team in a professional, positive manner ADDITIONAL DUTIES AND RESPONSIBILITIES Performs other projects or miscellaneous duties as requested or assigned. QUALIFICATIONS Education High School diploma, GED or equivalent experience Post-secondary education, preferred Experience 1 - 3 years in sales, account service/support, prospecting, and/or sales cycle management Telephone sales with daily goals, strongly preferred Using a customer relationship management system/platform (e.g., Salesforce), preferred Working with cross-functional teams Other (knowledge, skills, and abilities) Strong computer skills (e.g., navigation, data entry), including Microsoft Outlook and basic Excel Salesforce knowledge and experience, preferred Strong interpersonal and collaboration skills Effective communication skills (written, verbal, listening, and presentation) Excellent customer service skills Good organizational skills Detail oriented in the execution and follow-up of work Critical thinking and problem-solving skills Ability to balance and execute against multiple projects/priorities simultaneously Takes initiative If this aligns with your career goals, skills and experience, we want to work with you!

Keywords: Shutterfly, Eden Prairie , Inside Sales Representative - School, Sales , Eden Prairie, Minnesota