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Customer Service Representative - All Make Repair

Company: Starkey Hearing Technologies
Location: Eden Prairie
Posted on: November 19, 2021

Job Description:

Starkey has a new opening for a Hearing Aid Technician at our world headquarters in Eden Prairie, MN! This position is responsible for assembly of high quality, custom hearing aids. You will be trained on different areas of the assembly process to ensure success in this position. If you are someone who enjoys creating and working with your hands, this could be your next opportunity!This position is responsible for ensuring that customers are dealt with according to the Customer Service Policy, as well as the Starkey Corporate mission statement.Approach and Deployment (What to Do & How to Do It)

  • Answer incoming calls regarding technical and non-technical information
    • Assist dispensers in fitting questions.
      • Answer dispenser questions about Starkey and Starkey All-Make products.
        • Clarify dispenser requests.
          • Call dispenser with additional charges and estimates when requested.
            • Support All Make Repair
              • Stay current on Starkey products and processes.
                • Provide repair information.
                  • Use JIT principals while performing duties.
                    • Answer problems from receiving and shipping.
                      • Process orders
                        • Accessories
                          • Warranties
                            • Credits
                              • Marketing materials
                                • Hearing aid parts, then invoice and ship
                                  • Document calls
                                    • Keep phone call records.Other Duties (Non Measurable)
                                      • Support Starkey Employee Corporate and/or Department Guidelines.
                                      • Check and verify quality.
                                      • Support corporate health and safety objectives.
                                      • React to change productively and handle other essential duties as assigned.Job RequirementsEducation:High school degree or equivalent requiredExperience:Minimum 1 year experience working in a hearing aid manufacturing environment preferred. Minimum 1 year customer service experience preferred. Experience working with Macintosh and PC preferredSkills & Abilities
                                        • Excellent communication skills required.
                                        • Good organizational skills required.
                                        • Good problem solving/troubleshooting skills required
                                        • Ability to type 25-30 WPM required.
                                        • Letter writing skills a plus
                                        • 10-key skills a plus#LI-SA1#MNVets21

Keywords: Starkey Hearing Technologies, Eden Prairie , Customer Service Representative - All Make Repair, Sales , Eden Prairie, Minnesota

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