Sr Capability Analyst, IVR - Remote

Company: UnitedHealth Group
Location: Eden Prairie
Posted on: September 14, 2023

Job Description:

Opportunities with Solutran, part of the Optum family of businesses. We create direct spending solutions driven by our extensive financial tech experience to help those we serve to be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You'll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you. Join an organization that makes healthier living easier and discover the meaning behind Caring. Connecting. Growing together.--Combine Fintech and Healthcare, two of the fastest-growing fields on the planet, with a culture of performance, collaboration, and opportunity and this is what you get - leading edge technology that is improving the lives of millions. Here, innovation is not about another gadget; it is about providing advanced, state-of-the-art payment solutions to help those we serve be healthier, happier, and more productive Solutran delivers simplified, world-class benefit solutions by putting them all on one card, one app and one website with our S3-- network.--You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.--Primary Responsibilities:--

• Develop reports and dashboards for IVR performance and key metrics
• Synthesize results and enhancement recommendations for continual improvement
• Analyze the business/user requirements and translate them into IVR requirements
• Document and implement IVR call flows
• Develop requirements and technical specifications for enhancements and new configurations
• Identify and document new reporting needs
• Collaborate with development teams to create web service calls and custom applications
• Attend sprint planning sessions and daily stand up
• Attend and lead requirement gathering sessions
• Design and execute comprehensive IVR test plans
• Configure and deploy CYARA for testing and monitoring
• Validate data elements are captured and recordedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.--Required Qualifications:--
  • Bachelor's degree (BA or BS) and 1+ years of experience designing and testing IVR Call Flows; or equivalent combination of education and experience
  • Experience with Agile Methodologies and SQL/Oracle
  • Proficient knowledge in Microsoft Suite
  • Proven ability to conceptualize, research, and evaluate new ideas objectively from a market and financial standpointPreferred Qualifications:--
    • Proven excellent analytical and communication skills
    • Proven ability to grasp technical processes quickly
    • Proven solid attention to detail with good time managementCalifornia, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. ----Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.--UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.--

Keywords: UnitedHealth Group, Eden Prairie , Sr Capability Analyst, IVR - Remote, Professions , Eden Prairie, Minnesota