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Senior Desktop Support Analyst

Company: GPAC
Location: Eden Prairie
Posted on: January 26, 2023

Job Description:

An exciting local company is looking to grow out their team! Great pay, great benefits.Senior Desktop Support AnalystThe company's IT Specialists differentiate themselves through excellent customer service. - They own their own development and create strong relationships across the team. - They provide best in class technical support to enable their teammates to perform their jobs as efficiently as possible. -Essential Tasks

  • Desktop Support
  • Set up, maintain, and troubleshoot laptop and desktop computers
  • Install and troubleshoot a wide variety of software applications
  • Install, maintain, and troubleshoot various printers, both in the office and on jobsites as needed
  • Set up and maintain user account information for network and software application access
  • Proactively monitor hardware lifecycles for replacement to avoid downtime
  • Troubleshoot and provide support for copiers and similar equipment; be the point of contact for vendors for repairs and maintenance
  • Own IT Hardware Lifecycle Management
  • Source and purchase IT equipment, obtaining approval from Controller
  • Ensure appropriate cost allocation
  • Manage IT inventory
  • Customer Service
  • Recognize the importance of other people's time and the need for timely technical assistance
  • Respect the cost associated with downtime and apply the appropriate sense of urgency to issues
  • Provide timely communication and updates to teammates regarding technical issues
  • Other special projects, as assigned -Qualifications
    • Associates degree in a technical discipline or appropriate experience
    • Minimum of 5 years of IT support experience, ideally in a multi-site position supporting both field and office employees
    • Minimum of 5 years of experience with Microsoft Operating Systems and Productivity Tools
    • Demonstrated customer service skills in the IT Help/Support function
    • Ability and willingness to accept responsibility for maintaining the company's up time, which may include issue resolution on nights and weekends
    • Willingness to learn and support all platforms and systems
    • Demonstrated problem solving skills
    • Demonstrated experience working in a self-directed role
    • Possess a valid driver license and be able to pass a motor vehicle background checkWork HoursTo best support our employees, this position has a required start time each day -no later than 7:30 AM -(ideally 7 AM).Please submit a resume for consideration. Only those qualified applicants with a provided resume will be contacted.If you would like to learn more about Telecommunications opportunities, contact Mariah Coleman with gpac at mariah.coleman@gogpac.com or 605-937-5329All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Keywords: GPAC, Eden Prairie , Senior Desktop Support Analyst, Professions , Eden Prairie, Minnesota

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