EdenPrairieRecruiter Since 2001
the smart solution for Eden Prairie jobs

Client Support Analyst

Company: Ascentis
Location: Eden Prairie
Posted on: January 7, 2021

Job Description:

Our Client Support Analyst works with the established Ascentis client base and provides ongoing support as our clients utilize our various HCM products to perform many functions critical to their organization's success and functionality. As a Client Support Analyst, you will provide unsurpassed customer support to the ever-changing needs of our clients. The support they provide varies from simple explanation all the way to complex analysis of system function. Centered around our cultural norms, the team focuses on critical thinking, problem solving and communication to crush goals and excel personally and professionally.Cultural Norms:What are the general responsibilities of the position?

  • Our Client Support Analysts are a significant part of what keeps Ascentis running. They have a high intensity day, and you will often find yourself looking at the clock finding it hard to believe the day is already over. Ultimately, you are focused on:
  • Delivering exceptional, first line support regarding product functionality or issues to new and established Ascentis clientele via phone and email - you are the client's advocate for success!
  • Executing problem recognition, research, resolution and follow up to customer inquiries and problems, escalating as appropriate
  • Collaborating with a team of client support analysts, technical support representatives, quality assurance and developers, to provide quick and professional response to escalated programming issues.
  • Client Training in the form of a phone call, Zoom meeting, written documentation, or webinar is provided to clients as needed.
  • Participating in special projects such as planning for year-end, documentation for Communities (on-line portal), presentations, and training.What are we looking for in a candidate?
    • Bachelor's Degree preferred or equivalent relevant experience
    • Prior customer support/service experience with desire to exceed customer expectations
    • A great attitude - You are the face of Ascentis and provide superior customer service skills, along with a proactive, positive attitude
    • Excellent written communication, verbal communication, active listening and presentation skills
    • Strong organizational, analytical, priority setting and time management skills - you have the ability to work on many projects at a time
    • Self-starter and ability to think "outside the box"
    • Ability to work under pressure in a fast-paced, ever changing environment
    • Passionately collaborate to achieve best results

Keywords: Ascentis, Eden Prairie , Client Support Analyst, Professions , Eden Prairie, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Amazon Warehouse Associate - Overnight Shifts Available
Description: Seasonal Warehouse Team Member Full-time, Part-time br br Shifts: br Overnight, Early Morning, Day, Evening, Weekend br br Location: br Whatever fits you best, this requisition includes (more...)
Company: Amazon Workforce Staffing
Location: Lakeville
Posted on: 01/17/2021

Delivery Driver / Courier
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Minnetonka
Posted on: 01/17/2021

Amazon Warehouse Worker - Earn $15.75/hr or more!
Description: br br Seasonal Warehouse Team Member Full-time, Part-time br br Shifts: br Overnight, Early Morning, Day, Evening, Weekend br br Location: br Whatever fits you best, this requisition (more...)
Company: Amazon
Location: Lakeville
Posted on: 01/17/2021


Diesel Mechanic/Technician - Earn $20-$30/Hour - $3,000 Sign-On
Description: Job DescriptionImmediate Need Diesel Technicians in Eagan, MN Earn 20- 30/ Hour 3,000 Sign On Bonus - Comprehensive Benefits Package Diesel Mechanic Details: Earn 20- 30/Hour - Depending on (more...)
Company: Dart - Diesel Technicians Eagan, MN
Location: Minnetonka
Posted on: 01/17/2021

Lube Technician
Description: Geared for the Driven br br During these uncertain times of COVID-19, Valvoline Instant Oil Change SM VIOC is proud to serve those who need to be on the road, including first responders and medical (more...)
Company: Valvoline Instant Oil Change
Location: Lakeville
Posted on: 01/17/2021

Leasing Consultant
Description: Job Title: Leasing ConsultantCompany Description As one of the fastest-growing real estate development firms in the Upper Midwest, Doran Companies is a trusted leader in development, architecture, construction (more...)
Company: Doran Companies
Location: Minnetonka
Posted on: 01/17/2021

CDLA Driver Jobs
Description: Job DescriptionLIMITED TIME U.S. Xpress is offering NEW dedicated
Company: U.S.Xpress
Location: Minnetonka
Posted on: 01/17/2021

Warehouse Package Handler
Description: Auto req ID: 262653BR br Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...)
Company: FedEx Ground
Location: Minnetonka
Posted on: 01/17/2021

Warehouse Worker
Description: Auto req ID: 262653BR br Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...)
Company: FedEx Ground
Location: Minnetonka
Posted on: 01/17/2021

CDL A Truck Driver
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve br Available Trucking Jobs: br
Company: Live Trucking
Location: Lakeville
Posted on: 01/17/2021

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Eden Prairie RSS job feeds