IT Operations Analyst III

Company: Moneygram
Location: Eden Prairie
Posted on: March 25, 2020

Job Description:

The IT Operations Analyst III is responsible for the administration, support, implementation, maintenance, and optimization of IT Service Support application(s), used by the MoneyGram organization to support overall IT Operations at MoneyGram. Primary Responsibilities

• Provides day-to-day administration and troubleshooting for the service support application(s).
• Provides provisioning to corporate systems and ensure rights are appropriate to role.
• Analyzes data and prepares reports showing the performance of the access management team.
• Applies creative thinking and analysis to develop new concepts for ongoing data into information.
• Creates tools to track information and monitor service and/or productivity levels of team members and access to systems.
• Builds custom reports, facilitates ad-hoc reporting and works with various customers to ensure service support application reporting meets business needs.
• Analyzes, optimizes, and improves IT service support application(s) functionality to facilitate established service support processes and creates documentation as needed to support these changes.
• Follows industry best practices where possible and/or appropriate.
• Recommends, develops and implements improvements.
• Acts as the point of escalation for requests that are not being handled within the stated Service Level expectations or to facilitate a transaction through completion to meet business needs.
• Leads, coaches, and provides ongoing training to individuals in all areas of access management, which includes outsourced team members.
• Performs other duties as assigned. Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable. Education
  • Minimum Required: BA/BS or equivalent work experience Experience
    • 5-7 years' IT Operations experience or related experience preferred.
    • 3-5 years' experience with Access Management provisioning and Information security practices preferred. Essential Skills
      • Strong demonstrated planning, problem solving, and analytical skills.
      • Experience with building custom reports and SQL queries using reporting tools such as Cognos, Crystal Reports, etc.
      • Ability to anticipate problems, contribute innovative solutions to IT management.
      • Demonstrated ability to probe, diagnose and resolve customer issues.
      • Detail oriented.
      • Ability to prioritize and handle multiple tasks, while working with minimal supervision.
      • Excellent written and oral communication skills.
      • Ability to communicate technical information to nontechnical personnel.
      • Experience building and supporting workflow applications using workflow tools, preferred. Associated topics: equipment, infrastructure, ip, maintenance, network, satcom, satellite, system engineer, system technician, technician

Keywords: Moneygram, Eden Prairie , IT Operations Analyst III, Professions , Eden Prairie, Minnesota