Customer Operations Associate

Company: Cambria
Location: Eden Prairie
Posted on: January 24, 2023

Job Description:

Job Description:

Cambria is searching for a dynamic team player that has a passion for customer service and wants to learn our business!
*Working hours are from 10am-7pm.

Essential Duties and Responsibilities:

Provide superior service to our business partners and customers by seeking and understanding the needs and expectations of internal and external customers


Develop and maintain positive customer relations and work cross functionally within the company to ensure customer requests and questions are handled appropriately and in a timely manner


Work closely with business partners and customers to enter and verify a variety of Cambria product orders


Handle escalated issues, including claim analysis, guidance, address concerns and determine the best course of action for appropriate resolution via telephone and written correspondence


Thoroughly document customer interactions in a timely manner


Rotate duties among fellow team members to enjoy a variety of interactions and challenges


Other Duties as assigned by management





Requirements:

Ability to represent Cambria with enthusiasm and sincerity over the phone


Excellent interpersonal, verbal and written communication and active listening skills


Strong critical thinking, problem solving and conflict resolution skills


Understand and remember spatial relations among objects is helpful in assisting with orders


Demonstrate a positive attitude as well as an engaged, enthusiastic culture


High level of attention to detail


Experience working with multiple computer monitors and reference points


Ability to adapt quickly and multitask


Must be able to type a minimum of 50 words per minute



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Minimum Requirements:

Education: High School diploma or equivalent, college degree preferred but not required


Experience: Minimum 1 year of Customer service, data entry and contact center experience preferred but not required


Systems: Microsoft Office, Google Suite, AutoCAD is a plus


Physical Requirements: This is an office position requiring phone and computer use.





Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account, Life, Supplemental Life, and Disability Insurance, Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



CambriaCares is our commitment to empower our people, support our communities, and help to sustain our environment.



For additional company information, please visit www.CambriaUSA.com



We are an equal opportunity employer.



M/W/VET/DISABLED

Keywords: Cambria, Eden Prairie , Customer Operations Associate, Other , Eden Prairie, Minnesota