Customer Operations Associate
Location: Eden Prairie
Posted on: January 24, 2023
Cambria is searching for a dynamic team player that has a passion
for customer service and wants to learn our business!
*Working hours are from 10am-7pm.
Essential Duties and Responsibilities:
Provide superior service to our business partners and customers by
seeking and understanding the needs and expectations of internal
and external customers
Develop and maintain positive customer relations and work cross
functionally within the company to ensure customer requests and
questions are handled appropriately and in a timely manner
Work closely with business partners and customers to enter and
verify a variety of Cambria product orders
Handle escalated issues, including claim analysis, guidance,
address concerns and determine the best course of action for
appropriate resolution via telephone and written correspondence
Thoroughly document customer interactions in a timely manner
Rotate duties among fellow team members to enjoy a variety of
interactions and challenges
Other Duties as assigned by management
Ability to represent Cambria with enthusiasm and sincerity over the
Excellent interpersonal, verbal and written communication and
active listening skills
Strong critical thinking, problem solving and conflict resolution
Understand and remember spatial relations among objects is helpful
in assisting with orders
Demonstrate a positive attitude as well as an engaged, enthusiastic
High level of attention to detail
Experience working with multiple computer monitors and reference
Ability to adapt quickly and multitask
Must be able to type a minimum of 50 words per minute
Education: High School diploma or equivalent, college degree
preferred but not required
Experience: Minimum 1 year of Customer service, data entry and
contact center experience preferred but not required
Systems: Microsoft Office, Google Suite, AutoCAD is a plus
Physical Requirements: This is an office position requiring phone
and computer use.
Cambria offers a competitive benefits package that encompasses
Health and Dental Insurance, Paid Time Off, 401(k) plus matching,
Discretionary Profit Sharing, Flexible Spending Account, Life,
Supplemental Life, and Disability Insurance, Referral Program,
Tuition Reimbursement, Employee Assistance Program, Employee
Discount and Professional Development Assistance.
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
CambriaCares is our commitment to empower our people, support our
communities, and help to sustain our environment.
For additional company information, please visit
We are an equal opportunity employer.
Keywords: Cambria, Eden Prairie , Customer Operations Associate, Other , Eden Prairie, Minnesota
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