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IT Application Support Specialist

Company: Demant
Location: Eden Prairie
Posted on: November 22, 2022

Job Description:

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and know-how to help improve people's health and hearing. In every aspect, from hearingdevices, hearing implants and diagnostic equipment to intelligent audio solutions, and hearing care all over the world, Demant is active and engaged.Demant covers five business areas: Hearing Care, Hearing Aids, Hearing Implants, Diagnostics, and communications. The Diagnostic Group is part of the Diagnostics Business Area and is seeking a IT Application Support Specialist to join our team in the Eden Prairie, Minnesota office.Provide exceptional technical customer support for our proprietary applications as a member of our software helpdesk via phone, support portal & remote assistance tools Work remotely with our field distribution partners and customers to ensure proper installation and integration of our software products within healthcare facilities Collaborate with various departments worldwide, including clinical support and R&D, to ensure fault resolution and proper documentation of all findings within custom ticketing system & QMS Take full ownership over support cases and work closely with Senior teammates when needed to ensure all SLAs and KPIs are met Log all cases to the ticketing system ensuring procedural use and adherence Create and update knowledgebase articles Correctly identify, replicate, and thoroughly document issues for efficient case management Demonstrate Demant Values: We create trust - We are team players - We create innovative solutions - We apply a can-do-attitudeAll other duties as assignedTwo-year or four-year college degree or equivalent experience in a customer-facing technical role or similar combination of experience and certifications from CompTIA/Microsoft/Cisco etcIntermediate to advanced level knowledge of Microsoft Windows operating systems (7/8.1/10)Strong logical troubleshooting skills & techniquesSelf-starter - able to use reference material to work independentlyExposure or experience with Microsoft SQL Server (client-server configuration, installation, troubleshooting)Apply general application concepts over multiple software solutionsExcellent attention to detailWork independently with minimal supervisionCustomer-first attitude to clearly communicate details to both internal and external customers with varying technical abilities in a clinical settingPrevious experience within medical technology field preferredPrevious experience proprietary devices/applications (where Google will not find the solution) preferredExposure/experience with Azure cloud and healthcare management systems via HL7 interfaces preferredUnderstanding of hearing and audio preferredDiagnostic Group LLC is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

Keywords: Demant, Eden Prairie , IT Application Support Specialist, Other , Eden Prairie, Minnesota

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