Customer Support Specialist
Company: Orion Talent
Location: Eden Prairie
Posted on: November 21, 2022
--- Location: Eden Prairie, MN, -20 min. SW of downtown
--- Shift or Travel: 8am - 5pm Monday - Friday
--- Compensation: $22-25/hr.
o Bonuses/Additional Compensation: occasional O/T + referrals
--- Benefits: Excellent Medical/Dental Insurance; STD/LTD/ADD; 401k
(8% match!); profit sharing; 2-weeks paid vacation; 401K and
retirement plan and much more!
--- Vaccine Requirement: Not Required
Position Description: Customer Support Specialist
The Customer Support Specialist coordinates the scheduling of
service activity and assists in logging customer calls. You will
maintain and oversee service schedule coordination activities
between the company and its clients. This role is primarily
external facing for very high-level customer support. Essentially
you will gather customer info, enter job order/ticket information
into the service system, and coordinate/dispatch with service
engineers for support. You will communicate quickly and efficiently
with a lot of emails, for follow-ups, ordering parts, sending
quotes, and coordinating scheduling and service. You will be the
single point-of-entry for clients and customers for service
support. Company currently uses SAP/CRM but is migrating to sales
Requirements: Self-sufficient, handle stress, ability to
multi-task, good team player, excellent communication written &
verbal, good computer skills, reliability.
Company Description: Headquartered in Hiller--d, Denmark, the
company is an international family-owned company and the world
leader in providing analytical equipment that helps to improve
production processes and product quality in food, beverage,
agricultural and other industries. In North America, Company has
regionally based sales, applications, field, and customer support
personnel throughout the United States and Canada. Their talented
team is ready to help improve the efficiency, control, and
profitability of their customer's operation by providing on-line,
at-line, and bench analytical instrumentation and solutions for
quality control, production, and process control across a myriad of
industries. The company employs around 1150 staff worldwide and
sees annual revenue of about $300M.
The Sizzle: This is an outstanding company who takes care of their
people. They are like a 2nd family with a high tenure and solid job
stability and growth.
Keywords: Orion Talent, Eden Prairie , Customer Support Specialist, Other , Eden Prairie, Minnesota
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