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Customer Support Specialist

Company: Orion Talent
Location: Eden Prairie
Posted on: November 21, 2022

Job Description:

Position Details:
--- Location: Eden Prairie, MN, -20 min. SW of downtown Minneapolis
--- Shift or Travel: 8am - 5pm Monday - Friday
--- Compensation: $22-25/hr.
o Bonuses/Additional Compensation: occasional O/T + referrals bonus
--- Benefits: Excellent Medical/Dental Insurance; STD/LTD/ADD; 401k (8% match!); profit sharing; 2-weeks paid vacation; 401K and retirement plan and much more!
--- Vaccine Requirement: Not Required

Position Description: Customer Support Specialist
The Customer Support Specialist coordinates the scheduling of service activity and assists in logging customer calls. You will maintain and oversee service schedule coordination activities between the company and its clients. This role is primarily external facing for very high-level customer support. Essentially you will gather customer info, enter job order/ticket information into the service system, and coordinate/dispatch with service engineers for support. You will communicate quickly and efficiently with a lot of emails, for follow-ups, ordering parts, sending quotes, and coordinating scheduling and service. You will be the single point-of-entry for clients and customers for service support. Company currently uses SAP/CRM but is migrating to sales force soon.

Requirements: Self-sufficient, handle stress, ability to multi-task, good team player, excellent communication written & verbal, good computer skills, reliability.

Company Description: Headquartered in Hiller--d, Denmark, the company is an international family-owned company and the world leader in providing analytical equipment that helps to improve production processes and product quality in food, beverage, agricultural and other industries. In North America, Company has regionally based sales, applications, field, and customer support personnel throughout the United States and Canada. Their talented team is ready to help improve the efficiency, control, and profitability of their customer's operation by providing on-line, at-line, and bench analytical instrumentation and solutions for quality control, production, and process control across a myriad of industries. The company employs around 1150 staff worldwide and sees annual revenue of about $300M.

The Sizzle: This is an outstanding company who takes care of their people. They are like a 2nd family with a high tenure and solid job stability and growth.

Keywords: Orion Talent, Eden Prairie , Customer Support Specialist, Other , Eden Prairie, Minnesota

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