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prod support

Company: Randstad US
Location: Eden Prairie
Posted on: September 21, 2022

Job Description:

prod support.

+ eden prairie , minnesota

+ posted 1 day ago

**job details**

summary

+ $47.50 - $59.25 per hour

+ temp to perm

+ no requirements

+ category computer and mathematical occupations

+ reference953326

job details

job summary:

Required:

- Bachelor's degree or equivalent educational qualification

- 4+ years of experience working in Salesforce.com Development which includes good knowledge of Apex, Visualforce, Process Builder, Salesforce admin and configurations

- Experience with web services (REST & SOAP, JSON & XML, etc.)

- 3+ years of reporting experience in Salesforce

- 3+ years of experience in 24x7 IT production support function

- Excellent verbal and written communication skills

- Production support experience and ability to research/debug production issues

- Problem solver who can use and analyze log files with good troubleshooting skills

Preferred:

- Relevant Salesforce certifications

- Experience in Healthcare/ Provider Management

- ITIL Concepts

- strong experience troubleshooting and resolving priority production incidents within the SLAs

- Experience in Einstein Analytics

location: Eden Prairie, Minnesota

job type: Contract

salary: $47.50 - 59.25 per hour

work hours: 8am to 4pm

education: No Degree Required

responsibilities:

- Design, develop, test, document, and deploy solutions on the Salesforce platform

- Troubleshoot complex production issues , identify source of the issue and fix/work with the appropriate team to get the issue fixed

- Proactively monitor and manage incidents and service requests assigned to meet targets for backlog and aging

- Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform

- Write SQL queries to research the issue and determine the impact list

- Create and execute work arounds for known issues impacting end users

- Improve and or create documentation on known errors

- Perform root cause analysis (RCA) for recurring issues

- Provide value adds and ideas to improve/enhance the system

- Suggest improvements and automations for recurring redundant work items and daily reporting

qualifications:

+ Experience level: Experienced

+ Minimum 3 years of experience

+ Education: No Degree Required

skills:

+ Salesforce

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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Keywords: Randstad US, Eden Prairie , prod support, Other , Eden Prairie, Minnesota

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