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Call Center Representative

Company: 2nd Wind Exercise Equipment Inc
Location: Eden Prairie
Posted on: August 4, 2022

Job Description:

Description:OUR Mission: Delight and excite our customers through truly innovative products, unsurpassed quality, and best-in-class customer experience provided by a world class organization.YOUR Opportunity: It s time for you to take part in the growth happening during the most exciting time to be a part of this industry! At Johnson Health Tech, we are working to better ourselves through bettering the people who use our fitness equipment.EVERYONE'S Advantage: "I continue to believe that exercise is medicine that everyone should take - especially in this era of COVID-19," Robert E. Sallis, MDPosition Overview:Under the direction of the Director of Warehouse Operations, the Call Center Rep - Service is responsible for coordinating with customers and Service Technicians to schedule service visits.Responsibilities:Establish service, maintenance and contract call priorities and schedules.Coordinate activities of staff to ensure quality customer service is provided within prescribed time and budgetsEstablish positive long term relationships with customers and key members of commercial establishmentsAssist in the ordering of partsMiscellaneous office administrative dutiesAssist customers on the phone, via email, and walk-insPrepare reports as requestedAssist the retail stores in resolving customer issuesTake all reasonable steps possible to minimize the amount of non-billable Service Technician timeEnsure that inventory is in stock before scheduling the service callMaintain cooperative working relationships with all company employeesEstablish service, maintenance and contract call priorities and schedule them accordinglyComplete all time cards to ensure accuracy for billing, payroll and job costing purposesKeep the Service Manager informed as to all pertinent factors affecting the assigned responsibilitiesProcure needed repair partsEnsure that direct customer relationships are positive, productive and profitableAssist in the collections process for commercial work performed by the service departmentAdditional duties assigned as neededRequirements:Education:High school degree or equivalent requiredExperience:1 - 2 years of customer service and or scheduling experienceOther Requirements:Strong ability to communicate with both internal and external customersAble to quickly build and maintain good working relationshipsAdvanced Microsoft Excel, Word, and Outlook skillsBenefits:We offer an excellent compensation package and team-oriented work environment with growth opportunities.Some of our outstanding benefits include:Health & Dental InsuranceCompany paid Life Insurance401(k)Paid Time Off benefitsProduct discountsWellness programsDiscover what it means to belong to a company recognized by Forbes, yet again, as one of the of 2021! EOE/M/W/Vet/Disability

Keywords: 2nd Wind Exercise Equipment Inc, Eden Prairie , Call Center Representative, Other , Eden Prairie, Minnesota

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