Principal UX Researcher

Company: Diversant LLC
Location: Eden Prairie
Posted on: May 14, 2022

Job Description:

Job Title: Principal UX Researcher Location: Remote, with occasional travel as needed Client: Optum Duration: Contract to Hire Job ID: 71484 Project: Supporting UX Research project(s) as a research lead. Specific work assignment will be determined based on skill set, but presently there are over nine (9) possible projects that are funded and awaiting a researcher. Projects may include Optum Rx Specialty Medication Management or Health Care Company Claims processing. Location: Remote, but our expectation would be a conversion at the end of the project, and they must be willing to travel (COVID allowing) to run any necessary studies that utilize our research lab in MN. Team Structure: All project teams have a product owner. Most have associated UX designers, which may or may not come from UXDS. The researcher will seldom interact with developers, and will partner with the product owner in setting the research plan path. Additional stakeholders will vary by project, and may change frequently. Primary Responsibilities: Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including key-stroke level modeling (KLM), usability testing, contextual inquiry / field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment. Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies. Collaborate with product teams to identify remediation solutions for issues identified from research. Evangelize and advocate that user research principles and best practices be utilized. Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment. Create and deliver study result reports to all levels of stakeholders within the organization. Establish research and usability metrics strategies for project teams. Mentor junior staff assigned to the project and advise them on ways to execute UX research best practices and perform reviews of their work for adherence thereto. Qualifications: Must have a bachelor's degree or equivalent experience 5-7 years' experience as a usability practitioner 5-7 years' demonstrated experience delivering user research, including but not limited to developing user personas, conducting field studies / contextual inquiry, and usability testing Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization Proven ability to deliver research on time while working on multiple projects Strong organizational skills Excellent leadership and relationship building skills Attention to detail High level of energy and customer focus Experience in ethnographic and/or service design research Experience using a Windows 10 PC Experience working in a team environment or with an application team Nice to Have Skills/Attributes: Eye-tracking experience preferred Experience with Cogulator or similar tool preferred Experience with Nvivo or similar platform preferred Experience with tools such as UserZoom, , Optimal Workshop and other industry standard tools preferred Agile experience preferred Healthcare Industry experience desired Preference for commercial software experience or enterprise applications Top Requirements: Familiarity with the research methodologies Strong grasp of mixed-method research and consumer behaviors Familiarity with one or more of: ethnographic, data visualization, and/or service design research methods Ability to set a research roadmap/timeline Ability to evangelize UX research benefits and following best practices to stakeholders Ability to mentor/give direction to junior researchers on the team

Keywords: Diversant LLC, Eden Prairie , Principal UX Researcher, Other , Eden Prairie, Minnesota