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Certification Specialist

Company: SCCE & HCCA
Location: Eden Prairie
Posted on: January 15, 2022

Job Description:

JOB SUMMARY
A Certification Specialist provides high level, quality customer service to all customers of the
organization and supports the mission of the organization by completing related tasks. As the
Certification Specialist this individual is responsible for various operational aspects of certification
program offered by the organization.

Responsibilities
Responds timely to daily telephone and email inquiries
Responds to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
Responsible for reviewing, calculating and assessing CEU requests
Responsible for processing certification payments as assigned
Responsible for daily calls to certified and non-certified individuals regarding current certification status
Assists with reviewing, approving and/or denying CCB CEU requests, and/or certification renewals
Assists with monthly calls to certified individuals
Assist with review, approval and/or denial of external credit submissions to and for the organization
Responsible for weekly and monthly mailing projects.
Files and scans certification documents into document management system, completes ongoing data entry projects
Assist at SCCE & HCCA Conference events as needed
Assist with exam proctoring
Other duties as assigned

MINIMUM QUALIFICATIONS:

--- Excellent written and verbal communication skills
--- Proven ability to communicate effectively, verbally and in written form
--- Ability to remain professional and courteous with customers at all times
--- Ability to work independently as well as positively and effectively as part of a team, with all levels of staff, and various external contacts
--- Must have a professional manner in order to successfully interact with certification applicants, and internal staff
--- Ability to maintain a high level of confidentiality
--- Strong attention to detail
--- Strong organizational skills
--- Strong customer service skills and focus
--- Strong problem-solving skills
--- Strong math skills for CEU calculations
--- Ability to multi-task in a fast-paced environment
--- Ability to effectively prioritize and execute tasks
--- Ability to work 40 hours per week from 7:30 a.m. - 4:00 p.m.
--- Ability to travel up to 10% of the year
--- Ability to intermittently lift up to 40 lbs

Education and Experience:
--- Postsecondary Education or Equivalent required.
--- Two to four years of customer service experience required.
--- Two to four years of experience within certification, compliance and/or association management related role required

PREFERRED QUALIFICATIONS:

--- Familiarity with certification procedure
--- Familiarity with compliance, regulations

Keywords: SCCE & HCCA, Eden Prairie , Certification Specialist, Other , Eden Prairie, Minnesota

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