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Service Delivery Specialist

Company: Certifi, Inc
Location: Eden Prairie
Posted on: January 10, 2022

Job Description:

At Certifi, we're experiencing rapid growth and are looking for talented, customer-centric employees to join our team. We offer great benefits, experience in the growing InsurTech space and a work environment that will bring out your best.

As a Service Delivery Specialist, you'll be responsible for identifying and documenting business requirements serving in a liaison role between customer service, product, and systems in support of client service delivery.

Primary Responsibilities:

Lead support in operations for -Financial Services and Customer Support -serving as a liaison between all parties in supporting the business operations.

Build strong -Relationships -with key contacts at client locations, empowered to maintain 100% client satisfaction.

Investigate standard and non-standard requests and problems to service clients and service vendors or providers. - -Identify trends and root cause of issues reporting these to Operations Director driving process improvement.

Additional responsibilities include:

Solid understanding of systems and Client requirements to ensure great service delivery.
Participate in User Acceptance Testing (UAT) for multiple applications for various functions
Testing of system requirements and enhancements or fixes.
Collaborate with others to define customer requirements, checking for quality and identifying areas for improvement
Assist with implementations of new clients and new system or process functionality.
Ensure product and process documentation is accurate and complete.
Understand quality metrics and work to ensure those are being met.
Problem solving, ability to review and identify issues, mitigate risks, prioritize your work load and work on ad hoc projects as assigned
Logging and tracking defects or issues to closure
Highly organized and ability to work in a fast-paced environment

Qualifications :
High school/GED is required; Bachelor's degree is preferred
Experience in a customer service environment preferred
2+ years of Analytical and Accounting background required
2+ years of developing and producing reports required
Microsoft Excel: Design macros, developing and producing reports
Microsoft Access: Designing queries and table management is preferred
Strong accounting and finance background and experience

Work Location/Schedule: - -On site in Minneapolis-based office. -Monday-Friday day shift

About Certifi
Certifi offers clients and partners a completely new approach to managing complex benefit financials with a modular, cloud-based set of proprietary software and services.

The result is error-free processing of high-volume, automated financial transactions through a configurable and customizable software solution. Traditional transactional functions of premium calculation, billing, payment automation, fees management, commissions and reporting are streamlined to fit the needs of our clients. The Certifi system uses payment logic and machine learning to enforce data quality and ensure payment certainty as a single source of eligibility truth.
Learn more at www.certifi.com.

Keywords: Certifi, Inc, Eden Prairie , Service Delivery Specialist, Other , Eden Prairie, Minnesota

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