Service Delivery Specialist
Company: Certifi, Inc
Location: Eden Prairie
Posted on: January 10, 2022
At Certifi, we're experiencing rapid growth and are looking for
talented, customer-centric employees to join our team. We offer
great benefits, experience in the growing InsurTech space and a
work environment that will bring out your best.
As a Service Delivery Specialist, you'll be responsible for
identifying and documenting business requirements serving in a
liaison role between customer service, product, and systems in
support of client service delivery.
Lead support in operations for -Financial Services and Customer
Support -serving as a liaison between all parties in supporting the
Build strong -Relationships -with key contacts at client locations,
empowered to maintain 100% client satisfaction.
Investigate standard and non-standard requests and problems to
service clients and service vendors or providers. - -Identify
trends and root cause of issues reporting these to Operations
Director driving process improvement.
Additional responsibilities include:
Solid understanding of systems and Client requirements to ensure
great service delivery.
Participate in User Acceptance Testing (UAT) for multiple
applications for various functions
Testing of system requirements and enhancements or fixes.
Collaborate with others to define customer requirements, checking
for quality and identifying areas for improvement
Assist with implementations of new clients and new system or
Ensure product and process documentation is accurate and
Understand quality metrics and work to ensure those are being
Problem solving, ability to review and identify issues, mitigate
risks, prioritize your work load and work on ad hoc projects as
Logging and tracking defects or issues to closure
Highly organized and ability to work in a fast-paced
High school/GED is required; Bachelor's degree is preferred
Experience in a customer service environment preferred
2+ years of Analytical and Accounting background required
2+ years of developing and producing reports required
Microsoft Excel: Design macros, developing and producing
Microsoft Access: Designing queries and table management is
Strong accounting and finance background and experience
Work Location/Schedule: - -On site in Minneapolis-based office.
-Monday-Friday day shift
Certifi offers clients and partners a completely new approach to
managing complex benefit financials with a modular, cloud-based set
of proprietary software and services.
The result is error-free processing of high-volume, automated
financial transactions through a configurable and customizable
software solution. Traditional transactional functions of premium
calculation, billing, payment automation, fees management,
commissions and reporting are streamlined to fit the needs of our
clients. The Certifi system uses payment logic and machine learning
to enforce data quality and ensure payment certainty as a single
source of eligibility truth.
Learn more at www.certifi.com.
Keywords: Certifi, Inc, Eden Prairie , Service Delivery Specialist, Other , Eden Prairie, Minnesota
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