Parts Advisor - Minneapolis-Eden Prairie, MN

Company: Tesla Motors
Location: Eden Prairie
Posted on: June 13, 2021

Job Description:

The Role

At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world's transition to sustainable energy.

As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We've created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to thrive in a team environment.

Responsibilities

• Source parts from distribution centers and other service center locations and allocate them to vehicle service appointments
• Review upcoming appointments and ensure they are properly prepared and documented in our system
• Prepare internal orders for shipment to other service center locations
• Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
• Systematically receive, inspect, and put away stock and special-order parts
• Consistently manage inventory by performing daily perpetual parts counts, reporting discrepancies, and managing automated inventory replenishment list
• Ensure excellent organization of stock room to Tesla standard with grocery store aesthetics
• Collaborate across organizations and communicate parts updates and availability
• Escalate any parts issues from internal or external suppliers in collaboration with Regional Parts Manager, providing constructive feedback that will contribute to future improvements
• Ensure the team is well organized and oversee daily planning to maximize efficiency; enforcing processing, proactive planning and quality standards
• Maintains holistic view of all service processes and procedures and contributes to regular improvements when possible
• Onboard and train new associates to the team in parts department systems and processes to maintain parts standard
• Pick up and transport parts using van or forklift, engaging 3rd parties when necessary
• Additional responsibilities as assigned to meet business needs

Required Skills/Abilities

• Excellent communication skills and ability to establish and maintain strong working relationships with internal stakeholders, cross-regional peers, and customers
• Ability to thrive in a team-based environment and achieve common goals
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Capable of focusing on the most important tasks, delegating work among teammates as needed
• Great problem-solving skills, and strong ability to take initiative and be proactive
• Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
• Able to communicate, read, and write effectively in the English language on all levels
• Proficient in MS Office
• Understanding of automotive techniques related to repair and servicing of automobiles
• Able to certify at Parts Advisors 1-2 and obtain Tesla forklift certification
• Valid driver's license in the country in which you are applying, 2-year minimum driving record required with a clean driving history; ability to obtain appropriate state licensing, where applicable

Education and Experience

• High School diploma or the equivalent in experience and evidence of exceptional ability, Associate's or Bachelor's degree or certificate preferred
• Proven work experience as a Parts Advisor within a fast-paced automotive organization
• Possession of a forklift certificate is highly desirable

Physical Requirements

• Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time
• Must be able to occasionally lift up to 50 lbs., climb or balance, kneel or crouch, and reach to retrieve parts.
• Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department

Employee Benefits

• As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
• Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
• 3 medical plan choices with $0 paycheck contribution
• Vision & dental plans (including orthodontic coverage)
• Company paid Life, AD&D, short-term and long-term disability
• 401(k), Employee Stock Purchase Plans, and other financial benefits
• Employee Assistance Program, Paid Time Off, and Paid Holidays
• Back-up childcare and employee discounts

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