Our continued growth has created an opportunity for a full time
Dental Receptionist . Service excellence is to be centered on
patient care and patient relationships and is the responsibility of
all employees. The Dental Receptionist is the first point of
contact for a patient seeking care in a dental clinic and shares
responsibility with other staff for providing a satisfying
experience for patients and other customers. The Dental
Receptionist fields a wide range of questions about the operations
of a clinic, facilitates the process of appointing the patient for
care and collects payments for non-covered services at the point of
service. To a large degree, the efficient use of resources in a
dental clinic is determined by the effectiveness of scheduling
patients. The Dental Receptionist is the position where the
day-to-day execution of the clinic's scheduling process takes
QUALIFICATIONS: REQUIRED TESTING: Data entry - 4,000 keystrokes
Dental Terminology Test
PHYSICAL REQUIREMENTS: Ability to sit or stand for prolonged
periods of time, and has at least limited mobility. Oral and
written communications with customers requires adequate speech,
vision, and hearing. Proficiency in English is required.
Proficiency in other languages may be required. Use of a telephone
and computer terminal. Also requires adequate hand writing and
manual dexterity skills.
REQUIRED: High School diploma or GED Meets one of the following:
Graduate of a formal training program in medical reception, an
equivalent program, or a customer service program Two years
experience as a medical or dental receptionist, or medical/dental
insurance processing Two years experience in a customer service
position One year experience using data look-up and data entry
functions on PC based computer system One year customer service
experience either via telephone or in-person within the last five
years Demonstrated ability to organize work under pressure
Demonstrated ability to function with multiple priorities and
interruptions Excellent oral communication skills Excellent written
ACCOUNTABILITIES: 1. Patient Communication: Interacts positively
and professionally with patients and other customer contacts, both
in person and through phone communications.
Understands operations of the clinic and policies and procedures
of the company to effectively, accurately and completely provide
information to and obtain information from patients and other
Takes and relays messages requiring follow-up to appropriate
Is knowledgeable about and behaves in a manner consistent with
the company's patient service expectations/standards.
- Appointment Scheduling: Schedules patient appointments using
principles and protocols to productively schedule and maintain
efficient provider schedules. Appointment lengths need to be varied
based on the treatment being done. Often a patient will be treated
by 2 providers in the same visit. This integration of provider
schedules needs to be as seamless as possible for the patient.
Exercises sound judgment, consistent with established guidance
from provider's parameters, in determining urgency of patient's
need to be seen by a provider and in scheduling appointments. When
unclear, seeks assistance from care staff.
Takes initiative to contact patients potentially available with
short notice to fill open time in provider schedule.
Contacts patients to confirm future appointments.
Contacts and facilitates scheduling of treatment with staff or
contracted specialty providers according to guidance from general
dentist. Notifies patients of co-payments, coordinates transfer of
appropriate information to the referral provider, and provides
necessary information to the patient.
- Patient Records and Charges for Services: Reviews patient
records prior to appointment to assure necessary information is
available and updated, including insurance information. Seeks
updated information from patient when needed. Determines that all
patient insurance coverages are set-up appropriately in dental
Communicates patient charges for future appointed treatment
(unless special payment arrangements are established) to the
Establishes payment plans with patients for treatment plans and
charges that aren't complex.
Collects patient charges at point of service for co-insurance or
non-covered services, applying established patient payment
guidelines. Creates appropriate record of patient charges and
Reconciles own charge, payment and account adjustment
- Working with Colleagues: Interacts with co-workers in a
courteous and respectful manner.
Participates in the work unit's efforts to share ideas and
concerns and problem solving that lead to improved effectiveness of
the work unit.
Assists co-workers in performing tasks within the scope of the
receptionist position to equalize workloads and promote the smooth
and effective function of the work unit.
- General Accountabilities: Is capable of performing the duties
of other dental clerical positions and to act on back up to these
positions when necessary.
Collects data, tracks information and prepares reports as
May be called on by management of the clinic to perform other
duties not specified here that are consistent with the skills and
responsibilities of the position in order to meet patient
HealthPartners is nationally acclaimed for providing outstanding
patient care and we offer an excellent salary and benefits package.
HealthPartners is an Equal Opportunity Employer. To see a complete
job description and/or to apply for this position, please visit
www.healthpartners.jobs, click on job opportunities and search for
Job ID #59789