Provide crisis triage support and utilization management for
CIGNA Behavioral Health customers.
Shift: Sat & Sun 9am - 7pm CST, Mon & Tue - Noon - 10pm CST.
This shift is eligible for a 12% shift differential.
RESPONSIBILITES: Assists customers or their family members
struggling with mental health or chemical health issues by
assessing for their immediate needs and risks and assisting the
customers to get access to the care they need. This includes the
assessment of the bio-psycho-social needs of the member and
connecting them to the appropriate community resources. Obtains
clinical assessment data from providers and recommends initial
treatment authorizations (inpatient or outpatient) based on
parameters from CIGNA LEVEL OF CARE GUIDELINES FOR MENTAL HEALTH
AND SUBSTANCE ABUSE. Provides information resources to clients,
family members, and providers on an as-needed basis. To assist with
problem solving or clarifying aspects of their mental health
Master's or PhD level independent clinical/counseling license
(LMHC, LCSW, LMFT, LPCC, LPC, RN, or LP).
At least five (5) years of outpatient/inpatient experience as a
mental health clinician involving knowledge in both mental health
and substance abuse diagnosis and treatment preferred.
Knowledge/experience in coordinating alternative care treatments
and community resources.
Position requires significant skill levels in both clinical
judgment and interpersonal communication. Considerable
diplomacy/tact is often required as customers and providers are not
always receptive to the process. Clinical creativity is central to
the process of developing alternative intervention strategies.
This position is not eligible to be performed in Colorado.
Cigna Corporation exists to improve lives. We are a global
health service company dedicated to improving the health,
well-being and peace of mind of those we serve. Together, with
colleagues around the world, we aspire to transform health
services, making them more affordable and accessible to millions.
Through our unmatched expertise, bold action, fresh ideas and an
unwavering commitment to patient-centered care, we are a force of
health services innovation. When you work with us, or one of our
subsidiaries, you'll enjoy meaningful career experiences that
enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race,
color, age, disability, sex, childbirth (including pregnancy) or
related medical conditions including but not limited to lactation,
sexual orientation, gender identity or expression, veteran or
military status, religion, national origin, ancestry, marital or
familial status, genetic information, status with regard to public
assistance, citizenship status or any other characteristic
protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online
application process, please email: SeeYourself@cigna.com for
support. Do not email SeeYourself@cigna.com for an update on your
application or to provide your resume as you will not receive a