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After Hours Case Management Lead Analyst - 12% Shift Differential

Company: Cigna
Location: Eden Prairie
Posted on: June 13, 2021

Job Description:

Provide crisis triage support and utilization management for CIGNA Behavioral Health customers.

Shift: Sat & Sun 9am - 7pm CST, Mon & Tue - Noon - 10pm CST. This shift is eligible for a 12% shift differential.

RESPONSIBILITES: Assists customers or their family members struggling with mental health or chemical health issues by assessing for their immediate needs and risks and assisting the customers to get access to the care they need. This includes the assessment of the bio-psycho-social needs of the member and connecting them to the appropriate community resources. Obtains clinical assessment data from providers and recommends initial treatment authorizations (inpatient or outpatient) based on parameters from CIGNA LEVEL OF CARE GUIDELINES FOR MENTAL HEALTH AND SUBSTANCE ABUSE. Provides information resources to clients, family members, and providers on an as-needed basis. To assist with problem solving or clarifying aspects of their mental health system.


Master's or PhD level independent clinical/counseling license (LMHC, LCSW, LMFT, LPCC, LPC, RN, or LP).

At least five (5) years of outpatient/inpatient experience as a mental health clinician involving knowledge in both mental health and substance abuse diagnosis and treatment preferred.

Knowledge/experience in coordinating alternative care treatments and community resources.

Position requires significant skill levels in both clinical judgment and interpersonal communication. Considerable diplomacy/tact is often required as customers and providers are not always receptive to the process. Clinical creativity is central to the process of developing alternative intervention strategies.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Keywords: Cigna, Eden Prairie , After Hours Case Management Lead Analyst - 12% Shift Differential, Other , Eden Prairie, Minnesota

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