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Sr Business Analyst - Telecommute

Company: UnitedHealth Group Inc.
Location: Eden Prairie
Posted on: June 9, 2021

Job Description:

OptumCare is succeeding at helping people live healthier lives by taking a different approach to health care. OptumCare uses a commonsense approach, focused on avoiding jargon, finding more efficient ways to operate, and providing great, in-the-moment service. We provide that service by making sure serving our patients and providers is always the first priority. Each department works from the same central idea: "How does this affect the service we provide?" Because of the extreme commitment to service, OptumCare focuses on recruiting passionate employees who will take advantage of being empowered to provide the highest level of service at each and every step.

OptumCare is a network of health care providers in local markets whose mission is to help providers deliver the most effective and compassionate care to each patient they serve. OptumCare's primary focus is on doing the right things for patients, physicians, and the community. It uses an innovative service model focused on measuring what matters and increasing efficiency and performance while providing the highest level of customer service. This model allows OptumCare to make a difference each day by delivering highly personal, customized care management to its patients.

This position requires a unique skill set that includes working with cross-functional leaders on complex projects by providing comprehensive analysis that leads to data-driven decisions. This individual will be responsible for collecting and using data to create and perform queries, and analysis of data; as well as the development of complex adhoc and recurring reports and dashboards. Additionally, this individual will become immersed within specific knowledge areas to be able to build process maps to help design solutions that result in high-quality customer-focused implementations across OptumCare Service Operations This individual will develop reports and dashboards utilizing VBA programming, MicroStrategies, and/or Tableau, which may include performance metrics at the individual, supervisor, program, and executive level. Reports are generated, stored and delivered daily, weekly and monthly. Customers include service center operations leadership and frontline staff, as well as internal and external Senior Executives. To be successful in this role, the Reporting Business Analyst must be able to interpret business requirements, provide best practice consultation, and develop reporting meeting the needs of the business. In addition, the individual must demonstrate exceptional attention to detail, self-audit for data accuracy, maintain data integrity, and delivering accurate reports/dashboards on-time.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Assist in implementation of new or expanding business, meeting timelines and project requirements
  • Gather data and requirements to map out process flows, quick reference guides, and other tools useful for the business and end users to be successful during and post-launch
  • Create, update, and preserve team knowledge tools, supporting overall development and success of implementation teamwork
  • Consult with the business to define and document reporting/dashboard requirements
  • Assist in the implementation of reports and dashboards for new or expanding business
  • Develop systematic reporting processes and procedures to ensure timely delivery of daily, weekly, monthly, annual and ad hoc reporting
  • Maintain data integrity by analyzing data for completeness to meet business objectives
  • Build complex reports and dashboards using Excel VBA, MicroStrategies, and/or Tableau
  • Performs data analysis, identifies trends, performance gaps, and process improvement opportunities
  • Recommends opportunities and/or action plans for improved performance based on business need and observable trend

The individual in this position will be required to:

  • Respond quickly to and effectively manage priorities for project requests, deliverables and deadlines
  • Be flexible and work comfortably in a dynamic setting
  • Work both independently and as part of a team to complete objectives
  • Provide explanation and interpretation within area(s) of expertise
  • Use pertinent data and facts to identify and solve a range of problems within area(s) of expertise
  • Communicate effectively with all levels of staff and leadership ensuring messages appropriately tailored to audience whether delivered verbally or in written format
  • Ensure all project requirements are clearly and comprehensively documented, understood and support traceability with reviews with stakeholders to obtain approval/sign off

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree or equivalent experience
  • 1+ years of demonstrated critical thinking and navigating ambiguity to deliver quality results
  • 1+ years of managing multiple priorities and supporting complex projects
  • 1+ years of health care industry experience with exposure to working with call center teams
  • 2+ years of Excel
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • 1+ years of MicroStrategies or Tableau programming experience
  • Ability to influence with and without direct management/authority
  • Demonstrated ability to support innovation and work in a changing environment
  • VBA programming experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Sr Business Analyst, Business Analysis, Healthcare, Excel, Call Center, MicroStrategies, Tableau, VBA, Eden Prairie, MN, Minnesota, United States, Work At Home, Remote, Work From Home, Telecommute, Telecommuter, Telecommuting

Keywords: UnitedHealth Group Inc., Eden Prairie , Sr Business Analyst - Telecommute, Other , Eden Prairie, Minnesota

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