Salesforce Administrator

Company: Cambria
Location: Eden Prairie
Posted on: June 8, 2021

Job Description:

The Salesforce Administrator will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator will perform basic updates, such as add/delete users.

Essential Duties and Responsibilities:

Create and Manage Changes to the System

• Proactively seek out and identify needed system changes to increase benefits and usability
• Gather requirements from end users and manage system changes without interruption to the user
• Communicate system changes to the users in advance so they understand the change
• Be part of the change control process and "Change Management" Committee
• Manage all processes that impact / relate to Salesforce.com and new releases of SFDC and efficiently roll out new features
• Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com
• Create new reporting capabilities and respond to ad hoc reporting requests as needed
• Proactively gather feedback from users and provide support functions as needed
• Provide sales related data to company executives

Maintain System, Security and Integrity

• Map salesforce.com hierarchy and territories in response to personnel changes
• Reassign Accounts, Contacts, and Opportunities in response to personnel changes
• Grant/ remove and maintain user licenses
• Design and maintain user roles, profiles and hierarchies
• Monitor application storage usage and archive data as needed

User Assistance, Training, Adoption and Satisfaction

• Create and administer training to existing or new users/groups as well as on an on-going basis
• Expand use of Salesforce.com - attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system
• Assist sales management to create processes in salesforce.com to help monitor activities
• Communicate regularly with user base regarding new features, enhancements
• Monitor usage and mentor users/groups needing assistance
• Continually seek ways to further enhance the end-user experience
• Be the company SME on Salesforce.com

Data Quality, Migration and Maintenance

• Assist with migration from older systems/processes into Salesforce.com
• Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate
• Monitor and manage exception logs for back end system integration with SFDC
• Manage duplicate records, import data as well as monitor and improve data quality
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts performing mass uploads and updates of data as required; screens, fields and workflow have accurate names and reflect current workflow

Report and Dashboard Creation and Maintenance

• Create and maintain dashboards and reports including folder maintenance
• Develop complex, macro driven reports to summarize system information for management
• Build and manage report folders for representative to improve sales efficiency
• In-depth knowledge of the standard capabilities of SFDC
• Strong reporting background using standard reporting tools
• Detail oriented and self-starter with strong written and interpersonal skills
• Ability to work independently, as well as part of a team
• Team player with positive "Can-do" attitude
• Excellent communication both verbal and written skills
• Strong problem solving skills, data and software applications

Minimum Requirements:

Education: Bachelor's degree or equivalent education/experience.

Experience: Minimum of 3 years of Salesforce Classic and Lightning administration experience.

Systems: Google Suites, Microsoft Office, Salesforce

Additional Requirements:

Managerial Responsibilities: None

Travel Requirements: Minimal travel. May be required to travel to other Cambria locations as needed

Physical Requirements: This is an office position requiring phone and computer use

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account, Life, Supplemental Life, and Disability Insurance, Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

For additional company information, please visit www.CambriaUSA.com.

We are an equal opportunity employer.

M/W/VET/DISABLED

Keywords: Cambria, Eden Prairie , Salesforce Administrator, Other , Eden Prairie, Minnesota