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Manager of Sales Operations Optum Frontier Therapies - Telecommute

Company: UnitedHealth Group Inc.
Location: Eden Prairie
Posted on: June 8, 2021

Job Description:

You're looking for the next great thing for your career. How about creating the future of health care? Optum Frontier Therapies is a new pharmacy services business pioneering a better approach to care for patients with rare diseases; we are on a mission to support people with compassion while creating access to therapies at the frontier of health care. With us, you'll find a fast-paced, passionate and professional culture where you can use your talent and our resources to make a huge impact-ensuring that all people, no matter how unique, have the ability to access a better tomorrow. Take this opportunity to start doing your life's best work.(sm)

What makes your career greater with Optum Frontier Therapies? You'll work with expert and enthusiastic peers, be part of a culture focused on both clinical outcomes and business results and contribute to a growing team that prides itself on learning, evolving and challenging the status quo.

The Manager, Sales Operations in Optum Frontier Therapies will be on the team of an exciting new business serving patients with rare diseases, pharma manufacturers, and providers by dispensing and servicing therapies at the frontier of healthcare. As a new Optum business, we are building on our strengths but also challenging the status quo. We are creating a business that is designed to specifically serve the unique needs of rare disease patient populations and support the emerging therapies, which require enhanced services and new capabilities over traditional specialty pharmacies. Our mission, 'supporting people with compassion while creating access to therapies at the frontier of health care,' and vision, 'that all people, no matter how unique, can access a better tomorrow' are what drive and motivate us, as part of the larger UnitedHealth Group mission 'to make the health system work better for everyone.'

The Manager, Sales Operations will be responsible for strategically supporting a team of sales professionals focused on developing and growing provider relationships in order to drive prescription volume to the pharmacy and meet or exceed sales goals. This is a brand-new team that will support the unique providers diagnosing and treating rare diseases with complex therapies, including gene therapies. A highly visible position charged with ensuring accountability to sales goals are achieved through data analytics on call targeting, goal achievement metrics, and sales force effectiveness. This role will also be responsible for the development of a CRM tool that supports the various sales teams (provider, manufacturer and distribution) in order to develop a contact database and track activity to improve sales.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Collaborate with sales leadership and finance teams to design, and implement a sales incentive plan within budget that achieves sales goals and motivates the sales team
  • Work with internal resources to recommend and implement a customer relationship management tool and a sales reporting tool for tracking sales performance.
  • Analyze and report sales data and achievement of sales targets on a timely basis
  • Make recommendations on process improvements to increase the effectiveness of the sales force
  • Minimize administrative work of the sales producers
  • Understand the competitive landscape and ensure the team is trained and focused to succeed in establishing Optum Frontier Therapies as the pharmacy partner of choice.
  • Work closely with internal teams to relay market intelligence so the teams can respond and continually improve services to meet customer needs
  • Work with internal resources to manage the operational logistics of sales meetings and activities such as POA planning, local customer support, conference attendance and marketing collateral
  • Understand the payer landscape and develop strategies to maximize the potential of contracted relationships
  • Ensure sales force compliance with regulatory issues and maintain necessary documentation.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's Degree
  • 3+ years of experience working in a similar operational role with analytical responsibilities
  • 2+ years of CRM platform experience, such as Salesforce.com
  • Proven ability to set priorities and manage team to meet key objectives of the business
  • Documented history of developing strategies to support a sales team in the quest of exceeding sales goals, including sales forecasting
  • Experience designing sales territories to meet sales objectives
  • Proficiency working with MS Office (Word, Excel, PowerPoint, Outlook)
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Specialty Pharmacy experience
  • Experience managing the analytics to support a sales team
  • Previous work history working in a matrixed environment
  • Strategic and creative thinking
  • Desire to develop the infrastructure that will allow a sales team to succeed in growing a new business
  • Comfort with ambiguity and an entrepreneurial start-up mentality
  • Vision and desire to build something new and different in the market
  • Solid written and verbal communication skills

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Salesforce, Salesforce.com, Operations, Analytical, Analysis, Analytic, Analyst, CRM, Customer Relationship Management, Sales, Specialty, Pharmacy, Optum, OptumRx, Frontier Therapies, OFT, Rare Disease, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote

Keywords: UnitedHealth Group Inc., Eden Prairie , Manager of Sales Operations Optum Frontier Therapies - Telecommute, Other , Eden Prairie, Minnesota

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