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Patient Representative - Flex Workforce

Company: Fairview Health Services
Location: Eden Prairie
Posted on: June 8, 2021

Job Description:

Overview

M Health Fairview has an immediate opening for a Patient Representative in the Flex Workforce.

This position is responsible for creating the first impression of Fairview's services to patients, families, and other external customers by providing superior service with their interactions. (i.e. Create a welcoming atmosphere to all clinic guests). To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The patient representative will continually look for opportunities to improve processes and workflow.

This is a 1.0 FTE (80 Hours Per Two Week Pay Period), benefits-eligible opening.

Flex Workforce employees receive a pay incentive in addition to the hourly rate of pay.

Responsibilities/Job Description

This Patient Representative position supports the Flex Workforce. Flex workforce employees regularly travel to multiple clinics to fill open shifts and "regular" travel is defined as the expectation to be available to travel 100% at any time to different locations based on the business needs. The length of the assignment at a location will vary based on need (i.e. 1 day for ill call or an extended period of time), which includes the expectation to travel to more than one clinic during the day at a moment's notice. The nature of travel expectations (100%) and schedule expectations (unpredictable) provide a clear distinction between flex workforce employees and the expectations for travel (none or occasionally) and schedules (predictable) for other employees.

Qualifications

Required

Education:

HS diploma or GED

Experience:

One year previous healthcare and/or customer service experience

Preferred

Experience:

Two years scheduling patient appointments and/or registering patient information with knowledge of insurance in a practice management system OR equivalent combination of education and one year experience

Education:

Vocational/Technical Training

Additional Requirements:

Demonstrated focus on customer service/patient service with every interaction. Excellent public relations and communication skills. Ability to work as an effective team member to provide exceptional care. Good telephone and computer skills. Must be flexible to work various shifts and locations as required. Knowledge of medical terminology preferred. Ability to use appropriate computer applications. Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement.

Keywords: Fairview Health Services, Eden Prairie , Patient Representative - Flex Workforce, Other , Eden Prairie, Minnesota

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