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SAP Concur - Implementation Project Manager, Virtual US

Company: SAP
Location: Eden Prairie
Posted on: June 8, 2021

Job Description:

Requisition ID: 288768

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

Role Location: 100% remote

Job Overview:

This role will sit on the SAP Concur Small Buisiness Implementation Team that focuses on implmenting Concur Expense and Invoices services for Small Business and Mid-Market clients. The Implementation Project Manager is responsible for implementing Concur Expense & Invoice services. This includes fulfilling the roles of project manager and functional expert in the implementation. These include project management, solution design, hands-on service configuration, client project team training, and client testing/validation support. Depending on services contracted, the IPM will also have overall leadership responsibility when Travel IPM, Technical Consultants, or extended services resources join the project.

Responsibilities:

  • Manage multiple concurrent complex, global, multi-phased implementations following Concur's implementation methodology
  • Quickly and effectively gather client's business requirements to design and configure Concur services
  • Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones
  • Creatively design solutions for complex requirements
  • Develop and maintain strong functional and technical product knowledge
  • Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients
  • Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely
  • Conduct effective training and product demonstrations calls with clients remotely
  • Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
  • Provide contributions to Concur's project methodology and document library
  • Provide updates on client statuses and escalate issues while maintaining control of the project
  • Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities
  • Meet or exceed deployment productivity and quality metrics
  • Deliver outstanding client service to achieve high implementation survey scores
  • Work effectively with peers, other departments, and management

Qualifications

Education, Experience & Training required:

  • Four-year degree with Accounting or Information Systems emphasis a plus
  • Minimum of two years of project management, consulting and/or software implementation experience
  • Experience in client-facing/service roles
  • Experience with financial applications and knowledge of accounting processes
  • Full life-cycle financial system implementation experience
  • Strong organizational skills and ability to deliver on commitments

Job Specific Specialized Knowledge & Skills:

  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
  • Proven negotiation and presentation skills
  • Exceptional written and verbal communication skills
  • Strong technical aptitude and ability to understand technical concepts quickly
  • Finance/Accounting experience
  • Implementation methodology experience
  • Ability to persuade and influence
  • Excellent organizational and planning skills
  • Ability to work productively in a fast-paced, ever-changing environment
  • Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
  • Ability to prioritize and manage workload to meet deadlines

#LI-REMOTE

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations: Virtual - USA

Nearest Major Market: Minneapolis

Job Segment: Project Manager, Implementation Manager, SAP, ERP, Consulting, Technology

Keywords: SAP, Eden Prairie , SAP Concur - Implementation Project Manager, Virtual US, Other , Eden Prairie, Minnesota

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