Concur, a part of SAP, imagines the way the world should work,
offering cloud-based services that make it simple to manage travel
and expenses. By connecting data, applications and people, Concur
delivers an effortless experience and total transparency into spend
wherever and whenever it happens. Concur services adapt to
individual employee preferences and scale to meet the needs of
companies from small to large, so they can focus on what matters
most. The company serves more than 30,000 clients representing more
than 27 million users in over 150 countries.
Provides first level support for desktop solution users, which
includes assistance with service features, report inquiries,
payment inquiries along with navigational support to end users.
Documents, routes, tracks, escalates and updates customers on
status of issues as required.
Provides quality first tier support, including assistance with
service features, reports, and payment inquiries.
Document appropriate details of inquiry, notifies customers
according to notification schedules and takes timely action
including follow-up calls on cases as necessary and escalating
appropriately as determined by call flow processes.
Utilizes tools and systems proficiently to document activity and
effectively troubleshoot and resolve issues.
Provides additional duties as deemed necessary to achieve and
produce a high quality support solution
Be aware of, and comply with, all corporate policies.
Education, Experience & Training required:
Must have High school diploma or GED equivalent with knowledge,
experience and skill set equivalent to the experience of 1 year of
post high school education.
Prefer schooling have an emphasis in business, customer service
and/or computer technology
Ability to work in a fast-paced environment, handling multiple
Must be proficient with Microsoft Application Software (i.e.
Word, Excel, etc.)
Preferably have one or more years of customer service experience
in a phone environment.
Must possess excellent written and verbal communication
Ability to communicate with individuals at all levels of an
Strong one-on-one interpersonal skills.
Ability to set priorities, meet deadlines and work
Ability to work in a team environment and be open to change.
Must be able to maintain confidentiality.
Ability to pass a background check
Job Specific Specialized Knowledge & Skills:
Job requires working on a personal computer an average of 7.5
hours per day.
Job requires frequent communication via telephone, e-mail and
Must work overtime as needed to meet critical business
Flexibility in job schedule to accommodate a 24/7/365 support
Maintain working knowledge of Concur products, including new
releases and products
Maintain accurate, high quality and timely documentation of case
notes in order to resolve client issues and questions
Critical Performance Competencies:
Communication and Influence
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
- Displays personal & corporate integrity
Concur is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, ethnicity, color, national origin, religion, sex,
protected veteran status, disability status, or any other
characteristics protected by federal, state or local law. We are
committed to hiring and valuing a global diverse work team.
Concur is a dynamic, growing and fast-paced organization. As
such, successful employees are able to work in a fast-paced
environment, managing multiple priorities often times under tight
deadlines. This typically requires working a 40+ hour work week to
accomplish performance objectives. With that, Concur offers
flexibility as to the specific working hours that may be required
or available depending on your role.
Concur is a SaaS company. Employees must be technically savvy
with the ability to use the computer/keyboard and telephone to
conduct business. The ability to creatively problem solve to our
core value of 'Leadership through innovation in everything we do'.
Many positions within Concur are customer facing so written, verbal
and interpersonal communications skills are required for a majority
of opportunities with Concur.
Confidentiality and our core value 'Personal and corporate
integrity' are critical components being that Concur is a publicly
traded company and working towards building a great, enduring
Concur participates in E-Verify to confirm work
We are an Equal Opportunity Employer and do not discriminate
against any employee or applicant for employment because of race,
color, sex, age, national origin, religion, sexual orientation,
gender identity, status as a veteran, and basis of disability or
any other federal, state or local protected class.