NOTE: This role will be work at home until the COVID 19 bans are
lifted and it is safe to return to an office environment. After the
pandemic this role will may be office based. Office locations
St. Louis, MO
Eden Prairie, MN
Variety of shifts available- both day and evening.
The Digital/Telephonic RN Coach uses digital technology and
telephonic interactions to inspire and support customers through
behavior change on their unique health journey.
The coach is responsible for providing wellness coaching,
medical decision support, information on potential gaps in care and
risks for readmission or complications to customers through
telephonic assessment, education, support, and referrals to various
health and wellness programs.
Utilizes techniques such as motivational interviewing, behavior
change, and shared decision making to help customers achieve
optimal health and well-being. The RN
Coach will support customers working in conjunction with an
existing team of Health Advisors.
Manages/coordinates an active caseload of digital and telephonic
Establishes customer centric goals and interventions to meet the
Interfaces with the customer, family members/caregivers, the
healthcare team, and internal matrix partners via digital and
Balances business needs with patient advocacy.
Builds solid working relationships with internal team members,
matrix partners, key functional areas, customers and providers.
Major responsibilities and desired results:
Provides 1:1 digital/telephonic coaching to customers around
behavior change to improve health status, reduce health risks and
improve quality of life.
Assesses readiness to change and implements actions to assist
customers in reaching their goals.
Works with customers to identify and set personalized health
improvement plans and goals, supporting them along the way.
Identifies customer health education needs through health
Uses health prevention guidelines and general health and
wellness strategies to achieve goals in the overall health of
Researches relevant topics in health promotion and disease
prevention, as required for specific customers.
Collaborates with nutritionist, pharmacist, behavioral
clinician, MD and customer's provider and other Cigna Medical
Management Programs as appropriate.
Provides decision support where multiple treatment options are
Empowers customers with skills to provide enhanced interaction
with their providers.
Complies with all accreditation, State and Federal mandates.
Completes training as required per role and demonstrates
evidence of continuing education to maintain clinical expertise and
certification as appropriate.
Performs other related duties incidental to the work described
Additionally the candidate will be responsible for the adoption
and demonstration of the Care Coordination cultural beliefs. They
will be responsible for role modeling the six cultural beliefs to
drive personal accountability and organizational results.
Customer Strong: I make a wow difference for our customers
Me to We: I take accountability to trust, collaborate and
Listen to Advocate: What matters to you, matters to me
Be Bold: I know before I go and challenge the status quo
Own It: I see a need and act because I can
- Think it Through: I proactively deliver solutions focused on
doing the right thing
Active unrestricted Registered Nurse (RN) license required
Two years full-time equivalent of direct clinical care to the
MUST reside near Cigna office location: Plano, Pittsburgh,
Phoenix, St. Louis, or Eden Prairie
A minimum of three (3) years of direct care clinical
RN with current licensure required
Diverse Clinical experience preferred
Bachelor's degree preferred
Experience with direct customer communication (written and
Experience in digital/telephonic coaching preferred
Experience in health education and wellness coaching.
Inspires and motivates customers to make positive behavior
changes that fit their unique situations.
Excellent communication skills including telephonic (verbal) and
digital (messaging, emails).
Strong computer skills in Microsoft word, Excel, Outlook, and
ability to perform thorough internet research.
Agility to toggle between and troubleshoot multiple systems and
applications and troubleshoot technology issues.
Anticipates and adopts new technology and provides feedback to
Ability to partner with a team to build cohesion and drive
outcomes for our programs and customers.
Ability to recognize, address and resolve conflicts in a
professional, collaborative manner.
Demonstrates sensitivity to culturally diverse situations,
participants and customers.
Demonstrates effective organizational skills and flexibility to
meet the business needs.
Strategic thinker who can come up with several solutions to
solve a problem and will analyze them quickly to determine the best
course of action.
Prioritizes work to meet commitments aligned with organizational
Must be able to work independently and is able to exhibit
Overcomes roadblocks without being deterred by initial
Adapts approach and demeanor in real time to match the shifting
demands of different situations.
Ability to work within changing business environment and balance
business needs with patient advocacy.
Manages multiple, complex situations in a fast paced environment
collaborating with clinical and other business partners.
Strong skills in the following areas: teamwork, conflict
management, ability to recommend changes and effective decision
This position is not eligible to be performed in Colorado.
Cigna Corporation exists to improve lives. We are a global
health service company dedicated to improving the health,
well-being and peace of mind of those we serve. Together, with
colleagues around the world, we aspire to transform health
services, making them more affordable and accessible to millions.
Through our unmatched expertise, bold action, fresh ideas and an
unwavering commitment to patient-centered care, we are a force of
health services innovation. When you work with us, or one of our
subsidiaries, you'll enjoy meaningful career experiences that
enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race,
color, age, disability, sex, childbirth (including pregnancy) or
related medical conditions including but not limited to lactation,
sexual orientation, gender identity or expression, veteran or
military status, religion, national origin, ancestry, marital or
familial status, genetic information, status with regard to public
assistance, citizenship status or any other characteristic
protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online
application process, please email: SeeYourself@cigna.com for
support. Do not email SeeYourself@cigna.com for an update on your
application or to provide your resume as you will not receive a