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Customer Relations Representative

Company: Starkey Laboratories, Inc.
Location: Eden Prairie
Posted on: June 4, 2021

Job Description:

Starkey Hearing Technologies is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Starkey is the only American-owned and operated provider of hearing technologies. We have more than 5,000 employees, operating in 24 facilities and doing business in more than 100 markets worldwide.

The Customer Relations Representative is responsible for engaging with customers to process sales orders and respond to customer requests in a fast-paced environment. Our comprehensive training program provides the technical knowledge to consult with our customers to ensure product requests meet patient needs. This is an ideal position for a career minded Customer Service professional or someone looking to gain experience for other positions within Starkey.

Shift hours for this position are 10:30 AM to 7:00 PM

Our Culture:

  • Our mission is to serve our customers better than anyone else by forming a solid foundation of trust with both our internal and external customers
  • Extremely talented group of professionals dedicated to exceeding customer expectations
  • Positive attitudes create a positive and fun workplace
  • Committed and accountable to teammates and customers
  • Team before self
  • Serve with passion, purpose, and excellence
  • Dedicated to individual professional and personal growth

You will:

  • Serve and advise Audiologists and Hearing Care Professionals to provide the gift of hearing
  • Work within numerous systems to process and manage hearing aid orders
  • Continually work to develop customer service skills
  • Communicate complex messages to customers clearly and professionally
  • Identify and anticipate customer requirements, expectations, and needs
  • Build lasting relationships with customers

You will need:

  • Professional Customer Service experience
  • Professionalism in appearance, demeanor, and communication
  • Excellent communication skills and ability to resolve conflict
  • Previous experience where attention to detail is necessary for job success
  • Demonstrated ability to comprehend technical product knowledge
  • Strong computer foundation with ability to multi-task between numerous applications
  • Proven record of exceeding customer's expectations in a fast-paced environment

#LI-SA1

Keywords: Starkey Laboratories, Inc., Eden Prairie , Customer Relations Representative, Other , Eden Prairie, Minnesota

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