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Vice President, Data & Analytics

Company: UnitedHealth Group Inc.
Location: Eden Prairie
Posted on: May 31, 2021

Job Description:

In this Vice President role, you will be responsible for leading a team (of ~500 people globally) that provide Enterprise Reporting and Analytics (ERA) and Communication Operations (CommOps) services to the Optum enterprise. This highly visible position is accountable for Optum data analytics enterprise strategy and execution, delivering on our member, client and operations commitments/SLA's, modernizing our technology infrastructure for data insights (reporting and analytics) and transforming how we communicate with our members (print, design and digital storage of member communication). Delivering these services to Optum's clients at the highest quality with the lowest total cost is a key focus for this position.

You will oversee development of next generation advanced analytics, algorithms and models to analyze and improve operations, member communication and experience; leverage descriptive and predictive analytics to optimize our operations; and improve how and when we communicate with members and clients. You will drive change and develop analytical acumen by aligning stakeholders across functions and platforms, inside the function and across the enterprise, and with leadership oversight for ERA Analytics Communities of Practice.

Main responsibilities/accountabilities include:

  • Synthesize quantitative and qualitative analysis into understandable, actionable recommendations, connecting insights to business impact for senior executives
  • Identify opportunities to use predictive analytics to improve operations, customer experience, and P&L performance
  • Oversight of Data Mining, Operational and Consumer Analytics and Predictive Analytics & Modeling
  • P&L responsibility of $260M - $60M direct and $200M indirect
  • Develop talent strategy, upskilling and stewardship plans in order to keep employee engagement high, turnover low, and attract digital savvy leaders and analytics professionals
  • Create functional vision, strategy, and priorities in collaboration with key stakeholder groups
  • Create change management and communication plans to support transformation initiatives
  • Lead Enterprise Reporting and Analytics (ERA) strategy and execution for data, reporting and descriptive, predictive and regression-based analytics
  • Formulate and lead vision and strategy for data analytics, reporting and supporting data environments - working across Tech, Product and Operations
  • Manage a product portfolio of 5,000 core and client reports (5 million unique annual views)
  • Lead Enterprise call and claims Business Intelligence (30 million annual calls, reasons, verbatims, voice analytics and quality reporting)
  • Support government and regulatory reporting and submissions for CMS, DEA, ad hoc audits and ongoing certifications
  • Provide external client reporting for OptumRx, OptumInsight, and OptumHealth
  • Performance guarantee Business Intelligence tools and reporting SLAs
  • Lead execution for marketing and fulfillment of 500 million member communications
  • Ensure the right message is delivered to the right member, on time with perfect client brand adherence
  • Contextualize the reports from the team and tie together overall metrics across the entire Optum enterprise
  • Help identify levers to pull for member or client satisfaction, cost challenges and process improvements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Required Qualifications

  • 10 + years of descriptive/ regression-based analytics experience (ie, models, scenarios, visualization and sensitivity analysis)
  • 10 + years of data visualization, business intelligence and analytics tool usage, such as R, SAS, Python, Tableau, SSIS, Excel, VBA, MicroStrategy and/or SQL
  • Expert level of proficiency with Data Mining
  • Working knowledge of data architecture and tools
  • Experience setting strategy for an enterprise capability
  • Direct experience managing and leading teams of data scientists and/or other analytics professionals
  • 5 + years of managing global teams, leading through leaders and driving around-the-clock operations
  • 5 + years of providing data-context for senior executives and external clients at a Fortune 100 company
  • Proven ability to problem solve across multiple executive priorities with conflicting data
  • 5 + years of demonstrated results simplifying, automating and innovating complex processes
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications

  • Expertise in analytical methodologies and algorithms
  • Lean/Six-Sigma black belt
  • Master's or Doctoral Degree in STEM related field
  • Experience working with healthcare data
  • 10 + years of direct people leadership and management experience
  • 5 + years of experience working in a matrixed environment
  • 5 + years cost/P&L management - inputs, outputs and budget accountability
  • 5 + years of experience leading a centralized or shared services function
  • 3 + years working with and negotiating with outside vendors
  • Start-up experience developing or growing a business
  • Legal contracting and Patent experience
  • Previous experience leading multi-site, multi product operations
  • Experience working in a highly regulated industry

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Colorado Residents Only: The salary range for Colorado residents is $169,500 to $322,500. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, in addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group Inc., Eden Prairie , Vice President, Data & Analytics, Other , Eden Prairie, Minnesota

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