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Process Improvement Engineer

Company: Insight Global
Location: eden prairie
Posted on: May 3, 2021

Job Description:

An employer is seeking a Process Improvement Engineer to work in an enterprise level environment in the healthcare industry. Execute transformational quality initiatives through the application of Value Stream Mapping, Systemic Problem Solving and Process ImprovementReview, Analyze and Report Statistical findings through critical thought and story-telling of key findings and opportunities to all levels within an organizationLiaise and work closely with the QuEST Line of Business and Provider leads and team members, Operations team, and other business partners to own the delivery of short-term containment and long-term strategic projects to support the QuEST mission and vision.Interact with Operations stakeholders to share diagnostics, future state design, and implementation recommendations with a balance between short term gains and strategic imperatives.Provide leadership on business process improvement and drive forward a culture of continuous improvement and efficiency. Integrate Continuous Improvement methodology and framework into day to day operating rhythms.Partner to identify critical to quality metrics and support the operationalization of monitoring and management to deliver improved performance.Leverage a broad base of tools and problem-solving methodologies to deliver bottom-line impacting improvements in key quality metrics.Acquire an understanding of - and document - current state process, both within QuEST as well as within business operations.Analyze processes, data, and systems - identify improvement opportunities and make recommendations based on results of analysis.Gather and document business requirements from all impacted stakeholders.Evaluate downstream business systems, processes, and / or organizational impacts and identify risks and barriers.Develop and maintain work plans, time schedules, project task lists, and status reports. Provide direction, guidance, and support to other project team members.Define, track, and monitor key success measures associated with projects.Plan and assist with system and/or process testing activities, including defect identification and resolution.Successfully deploy and support change management and appropriate training plans.Develop and maintain appropriate relationships with all stakeholders to facilitate the successful accomplishment of key quality initiatives. Ensure effective communication with all internal stakeholders throughout the project.Build and present business cases for Executive Leadership governance review and approval, including estimates on benefit, effort, resource needs, and timing. Minimum Requirements-Certified in Lean/Six Sigma-Have experience with quality improvement-Have experience with and customer experience contact centers (call, chat, text, portals, etc.)-Have experience with the above in a manufacturing (or similar) backgroundBachelors degree or equivalent experience and education5+ years of experience delivering process re-design and/or best practice implementation, utilizing Lean and Six Sigma approaches to achieve results5+ years leading problem-solving efforts with cross-functional teams to delivering business improvements stemming from complex, large scale business problems3+ years of experience influencing people at all levels in the organization on key decisions and strategies to drive change3+ years of experience in service centers operations or constituent experience improvement Desired SkillsAdvanced degree in business, technology, or health care related fieldApplication of quality engineering, lean/six sigma and/or process improvement principles Minimum of five or more years of experience in service call center quality and/or operationsProven leadership skills including mobilizing and leading people in cross functional teams, with excellent interpersonal and organization/management skills and an ability to motivate teams to accomplish shared goals under stringent timelinesSelf-starter that demonstrates accountability and ownership of their work, capable of precisely communicating by providing relevant information to different levels of leadership and cross functional groups through appropriate communication channels, and a team player willing to freely share knowledge, resources, and informationData driven, yet comfortable with ambiguity and able to balance a bias for action with an understanding of appropriate riskAbility to prioritize, run many parallel projects and deliver on time with outstanding quality of content and formDemonstrated project and/or program management experience

Keywords: Insight Global, Eden Prairie , Process Improvement Engineer, Other , eden prairie, Minnesota

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