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Customer Service Representative

Company: Hair Club for Men and Women
Location: Eden Prairie
Posted on: May 3, 2021

Job Description:

The Inside Sales Support is responsible for new lead follow-up and outreach, initiating communication with customers, understanding their needs to sell product and services offered by International Hairgoods.

SCOPE AND ESSENTIAL RESPONSIBILITIES:

  • Initiate proactive calls to established customers in order to grow sales revenue develop customer loyalty, and foster utilization of the company's programs and services
  • Conduct pre-call research and planning to set goals for the call and to anticipate customer needs
  • Initiate and conduct proactive call campaigns designed to recruit customers who have shown an interest in doing business with the Company.
  • Take initiatives in customer satisfaction via process improvement plans, efficient reporting, and flow of information
  • Work closely with Business Development Manager to elevate the sales function within the organization
  • Perform other reasonable duties as assigned

QUALIFICATIONS:

  • Previous experience in an outbound call center or related sales position preferred
  • Proficient in Microsoft Office Suite
  • Working knowledge of CRM platforms, HubSpot Experience Preferred
  • Working knowledge of QuickBooks

Great Perks & Benefits:

Attractive work hours: Monday through Friday 8:00 am to 4:30 pm. We are closed most major holidays.

Receive the best benefits in the industry, including:

  • Paid time off (PTO)
  • Full, comprehensive benefits (medical insurance, dental insurance, life insurance and more)
  • A 401(k)-retirement savings plan with company match
  • Tuition reimbursement
  • Company-paid training
  • A wealth of opportunities for growth and advancement

International Hair Goods is an Equal Opportunity Employer

International HairGoods, IHI Inside Sales Representative

Keywords: Hair Club for Men and Women, Eden Prairie , Customer Service Representative, Other , Eden Prairie, Minnesota

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