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Technical Account Manager

Company: Compute North
Location: Eden Prairie
Posted on: May 3, 2021

Job Description:

Compute North is seeking a Technical Account Manager (TAM) to join our Eden Prairie, MN operations team. This role is responsible for performing the technical and project management activities necessary to maintain and optimize our client's hosted equipment. The TAM will work closely with Compute North's Site Operations and Logistic teams to install new equipment, diagnose issues, and the perform repair activities required to maintain the high performance of customer's hosted equipment.ResponsibilitiesServe as our client's primary point-of-contact for post-sale technical, logistical, and project activities.Provide the project management and coordination necessary to ensure successful deployment of hosting services for large quantities of client's equipment.Monitor the performance of client's portfolio of hosted equipment and pro-actively perform the technical and administrative activities required to resolve equipment faults and optimize performance.Respond to technical support inquiries from clients in a timely, friendly, and professional manner.Prepare and provide weekly performance and project status reports to clients and key stakeholders.Coordinate with onsite technical resources to perform the required equipment troubleshooting and repair activities.Efficiently analyze client issues and provide logical solutions.Research and create internal and external technical and product documentation.Develop product and industry knowledge to serve as a resource to clients.Qualifications3+ years proven experience supporting clients in a technical role.2+ years project management experience.Bachelor's degree (preferred)Ability to work in a fast-paced, multi-tasking, small team environment.Strong PC, operating systems, and networking skillsStrong communication skills, both verbal and writtenStrong analytical, critical thinking and problem-solving skillsHigh energy self-starter as well as collaborative team player

Keywords: Compute North, Eden Prairie , Technical Account Manager, Other , Eden Prairie, Minnesota

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