This is an entry level position designed to assist branch Loan
Officers (LOs) while preparing the Loan Officer Associate (LOA) to
grow into a Loan Officer position. The LOA will complete various
on-line and classroom educational sessions while receiving
operational training by assisting the LOs with
Primary Duties and Responsibilities:
Prepare loan application documents based on applications
received via email, or standard mail. Photocopy and scan documents
into Loan Operating System during and after loan application.
Shadow LO to understand both the pre-qualification process and the
essentials of taking accurate loan applications. Update the loan
application with any missing data, i.e., lot number, address, plan
type, incentive, delivery time, etc. Communicate with the borrowers
or processing as needed/requested by Loan Officer or Division
Manager. Assist processors and closers in procuring loan documents
from borrowers and other entities as needed/requested by LOs.
Attend and complete on-going training in preparation for an LO
position through the Eagle Training Course Catalogue. Apply and
successfully complete testing for mortgage licensing and
appropriate state licensing as needed. Multiple state licenses may
be required depending on location. Maintain up-to-date knowledge of
RESPA through continuing education courses. Train with manager on
mortgage rate sheets in order to learn to accurately price and lock
loans. Review various daily/weekly/monthly reports to learn the
overall mortgage process from application to closing. Maintain
notes within origination computer system to ensure complete
exchange of information regarding loan applications, loan status,
conversations with customers, underwriting and lock-in information.
Occasionally provide initial set up of the file - i.e. order title,
etc. Participate in builder and realtor functions, phase releases,
grand openings, phone banks, special events, etc., to develop and
maintain relationships. Work with Division Manager and Loan
Officers on local marketing campaigns utilizing Mortgage Returns,
Eaglehm.com leads, etc.
Education and Experience Requirements:
Four-year college degree (preferred) Strong sales and customer
service abilities Self-starter Strong work ethic Attention to
detail and excellent organizational skills General office skills -
ability to answer and coordinate telephone calls and take written
messages Ability to study material independently Strong keyboard
skills and ability to type minimum 30 words per minute Valid
driver's license Fluent in Spanish (Preferred)
Regular interaction with Home Building Division, Sales
Associates, prospective-home buyers and lender representatives.
Also dealing with Home Building Division management as well as
Mortgage Division staff.
Requires the ability to operate a personal computer, typewriter,
calculator, fax machine, copier, climb stairs, bend, stoop, reach,
lift, and move and carry materials and supplies weighing 20 pounds
or less. Finger dexterity is required to operate a computer
keyboard and calculator.
Possess positive and professional attitude and represent company
in a positive manner Provide outstanding customer service, work
well under pressure and be a team player Possess excellent
organization and analytical skills Possess excellent oral and
written communication skills Interact well with co-workers
Understand and follow posted work rules and procedures Accept
constructive criticism Work weekends and evenings as needed