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Customer Service Analyst Intern - Summer Internship

Company: ShopHQ
Location: Eden Prairie
Posted on: May 3, 2021

Job Description:

ABOUT IMEDIA BRANDS:iMedia Brands is a leading interactive media company managing a growing portfolio of lifestyle television networks, consumer brands and media commerce services. It is a public company (NASDAQ: IMBI) headquartered in Eden Prairie, MN with its fulfillment center in Bowling Green, KY. Its flagship television retailing network, ShopHQ (is a live, 24/7 television network that can be seen in over 100 million homes as it competes against networks like QVC and HSN. For more information, please visit our corporate website, is looking for interns who are interested in gaining hands-on experience in Accounting/Finance, Broadcasting, Creative Services, Merchandise Planning, Marketing and Promotions, Merchandising, Customer Operations and Human Resources. The Internship Program is a paid program that is focused on providing students with robust projects in one or more retail disciplines.Our aim is to select exceptional students who are seeking to develop their skills while being mentored and coached by strong leaders and build partnerships with dynamic teams across the company to develop program workflow and deliverables.SCHEDULE: This program will run from June 7th - August 14th. We can provide full or part-time hours based on candidate needs. This program is On-site at our corporate office in Eden Prairie, MNCustomer Solutions:In this role, you will gain valuable insight into the day-to-day role of the Customer Solutions Department. You will gain real-world experience with supporting continuous improvement efforts through data delivery and analysis. You will work with leaders within different areas of the Customer Solutions team supporting improving our customer experience strategies through all our channels of engagement.ESSENTIAL JOB FUNCTIONS:Run and analyze Department and Associate performance reportingMake recommendations for business improvement based on reporting resultsWork with CS Leadership and IT team members on technical solutions to improve the agent/customer engagement experienceConsolidate redundant reporting and assist in developing more streamlined approach to data collection and distributionWork with the CS Operations team on analysis of labor forecasting and efficiencyPartner with our Quality and Voice of the Customer Team Managers to assist in triangulating common data sources to provide integrated reporting.QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIESNew graduates or currently studying towards a Bachelor's or Associates Degree or Advanced DegreeDemonstrated leadership skills, drive and initiativeProficient with MS Office, especially Excel and Power PointProven written skillsAbility to Multi-taskHigh degree of organizational skills, problem solving and the ability to work independently as a self-starter.Eager to learn about the many fields of retail businessArticulate, mature, personable, and professional (i.e., you may have the opportunities to attend meetings, Zoom conferences)Ability to produce presentationsPunctual, reliable, and honest.iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. Inthe event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMedia's Human Resources department for further direction.This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside oftheir normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities ofthis role at any time to meet business needs.

Keywords: ShopHQ, Eden Prairie , Customer Service Analyst Intern - Summer Internship, Other , Eden Prairie, Minnesota

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