Customer Support

Company: Aerotek
Location: Eden prairie
Posted on: May 3, 2021

Job Description:

Description:

Under the direction of the Service Manager, the Service Schedule is responsible for coordinating with customers and Service Technicians to schedule service visits. Establish service, maintenance and contract call priorities and schedules.Coordinate activities of staff to ensure quality customer service is provided within prescribed time and budgetsEstablish positive long term relationships with customers and key members of commercial establishmentsAssist in the ordering of partsMiscellaneous office administrative dutiesAssist customers on the phone, via email, and walk-insPrepare reports as requestedAssist the retail stores in resolving customer issuesTake all reasonable steps possible to minimize the amount of non-billable Service Technician timeEnsure that inventory is in stock before scheduling the service callMaintain cooperative working relationships with all company employeesEstablish service, maintenance and contract call priorities and schedule them accordinglyComplete all time cards to ensure accuracy for billing, payroll and job costing purposesKeep the Service Manager informed as to all pertinent factors affecting the assigned responsibilitiesProcure needed repair partsEnsure that direct customer relationships are positive, productive and profitableAssist in the collections process for commercial work performed by the service departmentAdditional duties assigned as needed

Skills:

Technical customer support, Customer service, Customer support, Call center, Data entry, Dispatch, Account management, Call center support, Technical customer service, Email

Top Skills Details:

Customer Support Call Center Data Entry

Additional Skills & Qualifications:

1 2 years of customer service and or scheduling experienceHigh school degree or equivalent requiredBachelors Degree in Business Administration or related field is desired

Experience Level:

Intermediate Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Eden Prairie , Customer Support, Other , Eden prairie, Minnesota