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Intake Care Senior Representative

Company: Mindlance
Location: Eden Prairie
Posted on: January 12, 2021

Job Description:

Intake Care Senior Representative Schedule: 8:30am - 5pm (CST) training schedule for the first 6 weeks of assignment. 10:30am - 7pm (CST) ongoing schedule after training. OT on weekdays may be offered. Summary: -- The Personal Advocate position is responsible for representing Client's Behavioral Health (CBH) to all inbound callers within a call center environment and assuring caller's contact with CBH is positive. Advocates are many times the first encounter cus tomers have with Client and thus are responsible for giving a positive first impression. The Advocacy tasks of this position are varied and often complex in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to: educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns. -- Job Responsibilities: -- The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services. -- Register participants in the intake system and opens case files -- Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available -- Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns -- Provide participants with names and phone numbers of nearest providers -- Multi-task by maneuvering through various computer programs and screens -- Write authorizations to ensure claims are paid correctly. -- Provide follow-up calls to participants to ensure correct information is given -- Providing high quality customer service as identified by Advocacy department quality standards -- Taking an educational approach to ensure callers are able to understand the complexities of accessing care Intake Care Senior Representative Job Requirements:Education/Experience:-- Previous customer service experience or related position-- Superb interpersonal communication-- Effective listening and organizational skills-- Ability to manage multiple tasks, setting priorities where needed-- A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems-- Previous call center environment experience preferred-- Bachelor's degree in mental health field or psychology/social work related field Required (can also include: family communications, health coaching, community/public health or other related major). Intake Care Senior Representative

Keywords: Mindlance, Eden Prairie , Intake Care Senior Representative, Other , Eden Prairie, Minnesota

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