Crisis Triage Case Management Lead Analyst - 12% Shift
Differential This job is available in 2 locations Category
Operations Posted Date: 09/03/2020 Job Id 20015557
Assists customers or their family members struggling with mental
health or chemical health issues by assessing for their immediate
needs and risks and assisting the customers to get access to the
care they need. This includes the assessment of the
biopsycho-social needs of the member and connecting them to the
appropriate resources and professional referrals. Provides
information resources to clients, family members, and providers on
an as-needed basis. To assist with problem solving or clarifying
aspects of their mental health system (e.g. benefits, claims,
procedures). Creates and maintains computerized clinical records on
each client by entering crisis notes, complete assessment and
clinical update for each customer and provider contact. Generates
additional external correspondence (e.g. denial letters,
uncooperative provider letters, etc.), as appropriate. Contributes
to team meetings in a manner which improves communications and
procedures relevant to team functioning.
Must hold a current Masters or Doctoral level
clinical/counseling license in the state of employment (LMHC,LCSW,
LMFT, LPCC, LPC, RN, or LP).
At least five (5) years of outpatient/inpatient experience as a
mental health clinician involving knowledge in both mental health
and substance abuse diagnosis and treatment. Knowledge/experience
in coordinating alternative care treatments and community
resources. Position requires significant skill levels in both
clinical judgment and interpersonal communication.
Considerable diplomacy is often required as customers and
providers are not always receptive to the process.
Clinical creativity is central to the process of developing
alternative intervention strategies.
Cigna Corporation (NYSE: CI) is a global health service company
dedicated to improving the health, well-being and peace of mind of
those we serve. We offer an integrated suite of health services
through Cigna, Express Scripts, and our affiliates including
medical, dental, behavioral health, pharmacy, vision, supplemental
benefits, and other related products. Together, with our 74,000
employees worldwide, we aspire to transform health services, making
them more affordable and accessible to millions. Through our
unmatched expertise, bold action, fresh ideas and an unwavering
commitment to patient-centered care, we are a force of health
When you work with Cigna, you’ll enjoy meaningful career
experiences that enrich people’s lives while working together to
make the world a healthier place. What difference will you make? To
see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race,
color, age, disability, sex, childbirth (including pregnancy) or
related medical conditions including but not limited to lactation,
sexual orientation, gender identity or expression, veteran or
military status, religion, national origin, ancestry, marital or
familial status, genetic information, status with regard to public
assistance, citizenship status or any other characteristic
protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online
application process, please email: SeeYourself@cigna.com for
support. Do not email SeeYourself@cigna.com for an update on your
application or to provide your resume as you will not receive a
About Cigna Category Operations Posted Date 08/19/2020
Location Eden Prairie, Minnesota, United States of America
Category Operations Posted Date 08/14/2020
Employment with Cigna, including employment within the LDP
program, is at-will; that is, it is not for a specified period of
time and can be terminated at any time for any reason, with or
without cause or notice, by me or by Cigna. LDP programs, policies
and processes may be changed by Cigna at any time.