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Director, Market Research & Insights

Company: Shutterfly
Location: Eden Prairie
Posted on: September 13, 2020

Job Description:

Shutterfly, Inc. is a family of lifestyle brands that are in the business of making, celebrating and sharing memories. Memories are made up of moments and milestones, big and small. Woven together, memories become the stories we pass down through generations. What if you could influence the way those memories are collected, preserved and shared? What if you could bring people together by inspiring them to share their stories in unique and creative ways? What if you could create your own career memories that you are proud to share and celebrate? Now you can.

As Director of Market Research & Insights, you will provide thought leadership and strategic guidance to partners across the entire organization, focusing on driving growth and retention in the consumer businesses.

Ideal candidate is a consumer insights expert with strong analytical skills who is passionate about developing research-driven insights and turning them into actionable recommendations. Must have strong leadership and management skills, exhibit strong attention to detail, multi-task effectively, take initiative, have a bias toward action and work well both independently and collaboratively.Flexibility, a collaborative spirit, a willingness to roll up your sleeves and get the work done and a passion for the customer are a must.

Responsibilities

Owning the market/customer research function for Shutterfly, Inc. Managing all market research and UX research functions and team members, providing oversight, guidance and expertise on all projects

Roadmap planning and budgeting

Scaling the insight and research function, identifying time and cost efficiencies

Innovating with new, agile, groundbreaking research capabilities and methodologies

Managing vendor relationships

Owning the customer experience feedback function for Shutterfly, Inc. Build upon and refine the vision for CX feedback at Shutterfly

Develop and implement new consolidated reporting, providing single-threaded ownership of customer experience feedback

Providing thought leadership to internal teams, acting as the voice of the consumer and advocate for market/customer research

Synthesizing information from multiple sources across syndicated and primary research to deliver a holistic view of the consumer or topic area

Assembling and leading cross-functional teams to work together towards a common goal, keeping the team focused on the critical path and key objectives

Hands-on leading end-to-end study design, execution and delivery of action-oriented insights, including: Study design

Project RFP

Questionnaire development

Managing vendors and survey fielding, including but not limited to online testing, status updates

Data analysis and report preparation

Presenting research and insights in a clear, concise and actionable way

Partnering with internal clients to develop actions plans based on research findings

Managing and developing a small team of high performers

Qualifications

BA or BS or higher in a research or quantitative field

12+ years relevant work experience across supplier side and/or client side

Strong analytical skills and instincts. Hands-on experience with advanced analytical techniques a plus

Outstanding attention to detail

Excellent verbal and written communications skills

Excellent presentation skills

Ability to multi-task and work efficiently in a dynamic, demanding environment

Ability to flex and show agility and understanding of different insight and research tools based upon desired impact and constraints

Problem solving skills and ability to move from blank slate to a well-defined research problem matched with a suitable methodology

Demonstrated quantitative and qualitative experience including hands-on experience in Survey and Discussion Guide writing, Quantitative and Qualitative Data Analysis and Reporting

Proven track record of using primary and secondary research to influence executives and colleagues

Strong skills with Microsoft Office (Word, Excel, PowerPoint)

Experience developing and managing research teams

Prior eCommerce or tech experience a plus

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Keywords: Shutterfly, Eden Prairie , Director, Market Research & Insights, Other , Eden Prairie, Minnesota

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