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Substance Use Disorder Case Management Lead Analyst

Company: Cigna Health and Life Insurance Company
Location: Eden Prairie
Posted on: September 13, 2020

Job Description:

Substance Use Disorder Case Management Lead Analyst United States Work at Home

We have two Coaching & Support teams that align with our Substance Use and Opioid-Pain Management Programs. We are looking for individuals who are specially trained to work with individuals with mental health and substance use disorders. Our case managers are specially trained in coaching individuals with mental health, substance use pain management issues. Customers have the entire suite of Cigna services available allowing them to identify and service each individual’s needs. The case manager offers Coaching and Support services that utilize a motivational interviewing approach focusing on decreasing both internal and external barriers that may be preventing the individual from initiating and/or engaging in behavioral treatment. This approach helps the individual move toward readiness to change and results in the creation of goals that will improve their health and well-being.

Role Summary

This position is a great opportunity for licensed behavioral health clinicians, who are passionate about integration and working to reduce the opioid crisis through working with customers struggling with substance use issues, chronic pain issues , and at high risk of opioid overdose . The case manager will utilize a coaching approach and their experience to provide an excellent customer experience. The role offers a great salary with an excellent benefits package that starts your first day of employment including a continuing education program with funding and extra leave time.

Day Shift or Evening Shift options

Major Duties

Evaluates appropriate health care services and treatment plans in conjunction with outpatient providers.

Ensures that care management program objectives are met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained.

Performs care management for specialty programs in a telephonic customer- facing environment which involves utilizing a coaching approach that provides support and resources to the customers.

Assistance in the identification of member health education needs

Develop SMART goals with our customers to empower them to lead and maintain a healthy lifestyle

Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals

Perform research for community and educational resources to assist customers in their journey

Consult with and assist team members in cases where a member’s behavioral health or emotional issues are impacting their ability to set and/or achieve goals

Educate and refer members on available health resources and CIGNA Medical Management as appropriate to approach customer holistically

Collaboration with other team members such as medical directors, pharmacist, nurse clinicians, etc.

Provides suggestions for improvements and enhancements to outpatient coaching programs based on data/experience

Able to manage multiple health records and systems to accurately document customer interactions and progress

Must be able to comply with HIPAA standards and regulations in telephonic conversation and in documenting medical records.

Flexibility to assist other teams and partners as needed.

Perform other related duties incidental to the work described herein.

Qualifications

Requires Master's degree mental health discipline and independent licensure to practice in the state of employment (LICSW, LMFT, LPC, LPCC, Licensed Psychologist or Psych RN)

Three to five years post-license mental health and substance use disorder experience is required.

Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred

Highly evolved communicator who is action oriented, creative and courageous

Working knowledge of motivational strategies, materials development, training and consultation preferred.

Proven administrative abilities, with strong computer and software application skills.

Excellent interpersonal skills and the ability to work in a team environment

Demonstrated ability to set priorities including, but not limited to time management and organizational skills

A high energy level and excellent written and oral communication skills are essential.

Passion for health improvement of members

Strong research and analytical skills

Ability to manage own caseload and coordinate all assigned cases

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Full time

20014250

About Us Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Keywords: Cigna Health and Life Insurance Company, Eden Prairie , Substance Use Disorder Case Management Lead Analyst, Other , Eden Prairie, Minnesota

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