Director, Product Management - Delivery Platforms Product
Management Eden Prairie, Minnesota 2020-298
For more than 80 years, Lifetouch has been the professional
photography company of choice for schools and families. While
photography sessions may look different this year, our goal is
still the same – to ensure families receive this essential
photography service to continue to capture life’s memories.
Lifetouch was acquired by Shutterfly in 2018 – this acquisition
brings together Shutterfly’s strengths as the leader in
personalized photo-based products and photo storage with
Lifetouch’s position as the leader in school and family
There is an exciting opportunity to lead the transformation for
how we simplify and standardize our platforms. We are looking for a
Product Director of Lifetouch’s Delivery Platforms to oversee how
we operate across all of Lifetouch’s lines of business and create a
much more flexible and scalable ecosystem for future growth. This
includes platforms across picture day setup, ordering, proof
creation and delivery. The ideal candidate for this role will be
someone who dreams of architecture diagrams – you love to look at a
process flow of how systems connect and identify what works, what
doesn’t, and how we simplify and streamline for the future. You’re
focused on our customers, but you can go deep into technical
details with Engineers on microservices, graphQL layers, SLAs, and
more. You recognize that we need to solve for today but build for
the future, unconstrained by the way things have worked in the
Primary Duties and Responsibilities
Lead the strategy and execution for Lifetouch’s purchasing
journeys, bringing together disparate sites across our schools,
yearbook, and studio businesses.
Be the product owner in an agile scrum team focused on
delivering features related to product and package selection.
Clearly define user stories, groom the backlog and communicate
the needs of our users to design and engineering teams.
Define a test & learn strategy of experimentation and partner
with the analytics resources to roll out and measure success.
Develop a deep understanding of our customers’ needs through
both quantitative and qualitative research.
Effectively communicate needs to others and proactively develop
solutions that meet needs and drive objectives.
Lead with an external perspective, understanding other sites /
apps that do an effective job of addressing similar business
Manage a team ensuring they are given opportunities to ideate,
deliver and grow in their role.
Bachelor’s degree in a related field or equivalent
8+ years of Product Management experience
3+ years people management
Experience designing test & learn experiments and interpreting
the data to drive decision making and feature rollouts
Other (knowledge, skills, and abilities)
Demonstrated skills in Adobe
Experience working with agile scrum teams to bring new features
Strong communication skills, both written and verbal, to rally
teams towards a vision and plan
Ability to communicate very technical concepts to non-technical
Drive results across highly complex, matrixed teams and
Willingness to see beyond what currently exists – knowing that
what may have worked today might not be true tomorrow
Ability to influence teams not directly under your authority
Stellar organizational skills to keep all teams on track
Highly collaborative nature – you love bringing others along on
Have an enthusiastic, curious, and optimistic attitude towards
projects – with a sense of humor when things don’t go as
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