Senior Director, Technology - Telecommute

Company: UnitedHealth Group
Location: Eden Prairie
Posted on: August 7, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm) The Senior Director of Technology is responsible for the production support for a suite of IT applications and for the availability & stability of IT applications within their scope and especially all that are business-critical applications. In general, the Senior Director must ensure that all application service levels are met and, to the extent that they are not, sponsor and implement remediation programs as appropriate. The Senior Director will be point of contact for all application support related issues, questions, and status updates. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

• Maintaining solid relationship with customers, important stakeholders and all internal parties and keep them informed about all efforts and work breakdown
• Direct supervision of a staff of technology Managers and analysts who will assist the Senior Director in carrying out the needed responsibilities
• Ensuring availability of applications as defined by business need per formal service level agreements
• Working with application owners and business partners to manage priorities and to deal with issue resolution
• Recovery of applications even when a non-application incident (e.g. a software failure) has necessitated remediation or recovery
• Managing application and database changes to fix problems or to restore services and ensuring that they are adequately tested and that the potential impact to any up-line or down-line application is also tested and coordinated
• Ensuring that applications are performing in a way that maximizes business productivity, i.e. they meet on-line response time service levels, batch reports are delivered as required by the business and files are received and sent according to business-defined criteria
• Ensuring that applications are performing at optimal levels as defined by the business
• Managing application-level testing and support for changes in other infrastructure areas (e.g. operating system upgrades, hardware changes, security upgrades, etc.)
• Sponsoring, implementing, and managing process and productivity improvement programs and preventive maintenance initiatives
• Managing the formal data collection and reporting on all application-related service levels and periodic reviews with customers and vendors You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • 20+ years of IT management experience (Familiar with all lifecycle phases)
  • 8+ years of Health care industry experience
  • 5+ years of IT application maintenance & operations experience
  • 3+ years of team management experience
  • Experience in supervising technical managers & leads
  • Demonstrated strategic leadership of technical solutions Preferred Qualifications:
    • Graduate degree
    • Experience establishing a new organization
    • Health care industry experience
    • Solid leadership skills, including written and verbal communication skills To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $134,200 to $257,700. The salary range for Connecticut / Nevada residents is $134,200 to $257,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Eden Prairie , Senior Director, Technology - Telecommute, IT / Software / Systems , Eden Prairie, Minnesota