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Associate SQL Business Analyst - Multiple Locations or Telecommute

Company: UnitedHealth Group Inc.
Location: Eden Prairie
Posted on: May 6, 2021

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm) The associate SQL business analyst will be a key contributor to the overall performance of the operation. The analyst will be responsible for providing business insight and reporting on call volume trending, staffing recommendations, and performance. The analyst will be responsible for creating new reporting to fit the changing needs of the business as well as presenting it. This position can be telecommute* from anywhere in the U.S. or if you prefer office based, the office locations are San Diego, CA, Columbia Heights, MO, Franklin, TN and Columbia, MD. Primary Responsibilities:

  • Write and deliver reporting on staffing, contact statistics, production, other business activities, and ad hoc requests using SQL, WFM Software, VBA, etc.
  • Identifying drivers in variation of call volumes and agent performance metrics and providing relevant data to contact center leadership to provide improvement in external client performance
  • Ability to design and develop metrics, reports and analyses to drive key business decisions
  • Working ad hoc requests in a triaged ticketing system
  • Participate in weekly planning meetings with call center and WFM to prepare for upcoming weeks
  • Collect and maintain requirements for new requests and initiatives You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • Bachelor's degree or equivalent experience
    • 2+ years of experience working with SQL creating reports and writing complex queries
    • 1+ years of experience mining data and telling story with the data
    • Proficient with all Microsoft office applications, including expert Excel including VBA and macros
    • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders Preferred Qualifications:
      • Experience with a workforce management tool (NICE IEX, Aspect, Verint, etc.)
      • Experience pulling data for a call center environment
      • Experience creating and using statistical models in a business planning context
      • Experience writing business requirements, and/or working with Agile in the Product Owner role Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Colorado Residents Only: The hourly range for Colorado residents is $45.43 to $82.55. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
        • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Business Analysis, SQL, Business Analyst, BA, Excel, VBA, Macros, Mine Data, Mining Data, House Calls, Optum, UHG, Telecommute, Remote, Work From Home, San Diego, CA, California, Columbia Heights, MO, Missouri, Franklin, TN, Tennessee, Columbia, MD, Maryland

Keywords: UnitedHealth Group Inc., Eden Prairie , Associate SQL Business Analyst - Multiple Locations or Telecommute, IT / Software / Systems , Eden Prairie, Minnesota

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