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Senior-Technology Support Consultant-

Company: Horizontal
Location: Eden Prairie
Posted on: February 13, 2021

Job Description:

Description:


  • Third Level Support for Windows Hello for Business (WhfB) Registration and issues
  • As part of the Next Generation Mulitfactor Project, support is needed for all employees using a personal computer running Windows 10 that will be migrating off using a smart card for authentication.
  • For this migration, this person will be a member of a team providing support to users as they register an instance of WHfB on a machine and for issues after..


    Ideal Background:


    • A Help Desk like background with a strong technical focus.


      Experience:


      • Windows Hello for Business experience of 2-3 years


        Top Requirements:


        • Ability to work with users on issues with Microsoft Windows Hello for Business registration.
        • Knowledge of Microsoft Windows Hello for Business and Microsoft Authenticator
        • Experience with smart phones and adding applications for IOS and Android versions.


          Daily Responsibilities include:


          • Answering phones from users experiencing issues with WHfB registrations
          • Contacting users via Microsoft Teams
          • Responding to incident tickets left by users in ServiceNow application
          • Assisting users with installing Microsoft Authenticator on a smart phone, IOS or Android
          • Participating in Daily Offices Hours for WHfB and team meetings
          • Answering questions on the use of WHfB


            Needed to perform daily responsibilities:


            • Ability to troubleshoot technical issues
            • Knowledge of Microsoft Authenticator
            • Knowledge of WHfB registration and daily use
            • Understanding of hardware used for WHfB: camera and fingerprint scanner
            • Smart phone application installation knowledge
            • Ability to work on a technology team
            • Knowledge of incident tracking software, ServiceNow
            • Working with Microsoft teams for chatting, meeting creation and attendance


              Skills/attributes that are a must have:


              • Ability to troubleshoot technical personal issues
              • Ability to work on a technical team
              • Aptitude and patience for working with users


                Skills/attributes that are nice to have:


                • Microsoft Authenticator experience
                • WHfB experience
                • Help Desk or Customer Service experience
                • Comfortable with smart phone applications
                • Experience with ServiceNow application
                • Patience for working with users


                  INTERVIEW PROCESS:


                  • a. How many rounds? Two rounds
                  • b. Video vs. phone? Either
                  • c. How technical will the interviews be? Questions about the products outlined above


                    Location for work to be performed:


                    • Remotely to start with due to COVID
                    • Minneapolis Suburb area if needed later


                      Work hours: To be defined, but between 8 AM - 5 PM, Monday through Friday

Keywords: Horizontal, Eden Prairie , Senior-Technology Support Consultant-, IT / Software / Systems , Eden Prairie, Minnesota

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