Shift Leader
Company: Smashburger
Location: Eden Prairie
Posted on: January 23, 2023
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Job Description:
SMASHBURGERShift LeaderOur first Smashburger restaurant opened
in 2007 with one single notion in mind; to serve a better burger!
Better burgers takes better service, support and teamwork. That's
why we treat our team members fairly in a diverse and safe
environment. With an average of 10 restaurants opening each year,
we invest in building internal opportunities for our teams'
learning and growth." We just build better. Better Burgers. Better
Teams. Better Experiences.Better Benefits: Build a better
experience work & lifestyle!Tip share-earn up to $2/hr. extra in
tipsGet Paid $ to Refer your Friends RGMs, RMs, & SLs are entitled
to one (1) free meal each shift they work Flexible schedules in a
fun, family friendly, team environmentMedical, Dental and Vision
Options Paid time off - vacation and sick 401K match (21 and
older)Employee Assistance ProgramFast track for career
opportunities and management experienceFree uniform Eligibility
based off of time in position and average hours worked Referred
Employees Must Be in Good Standing & Referee must be employed with
Smashburger at time of payout. Bonus is paid in two
distributionsShift Leader ResponsibilitiesReporting to the
Restaurant General Manager, our Shift Leaders are the champions of
better burgers! In this role you will:Manage the performance of
both FOH & BOH employeesPromote a fun and positive work
environmentManage the effectiveness of people focused processes and
systemsProvide initial and ongoing training to all employees within
the unit utilizing SmashConnect, LMS, and 4 step method of
trainingReward and recognizes employee performance that exceeds
company standardsManage with integrity the daily completion of
operational check lists to includeLine checks and uniform
standardsOpening/closing check listsSafe and deposit logsManage the
guest experience metrics (NPS and OSAT)Manage FSC operational
standards dailyEnsure all food safety standards are followed & in
compliance with local health depts.Exemplify guest service on each
shift of the day and communicates SIZZLE service standards to the
employeesManage the successful onboarding and training for all new
employeesFollow COGS management procedures for food ordering and
inventoryFollow company cash policies to ensure minimal losses
through theft or shortagesManage daily laborShift Leader
RequirementsPrevious Shift Leader Experience90-day completion of
train the trainer courseFlexible to work nights, weekends, and
holidaysFollow Smashburger uniform standardsAbility to follow all
guidelines and procedures set forth by Smashburger, local, state,
and federal employment regulationsMust successfully complete
Smashburger training programPossess strong communication skills,
both written and verbal, to effectively communicate with restaurant
management, front line employees and corporate support teamsPeople
management skills to effectively select, assess, coach/counsel,
develop, motivate, and lead restaurant teamsExcellent attention to
detailProven time management, consistency, and organizational
skillsHighly motivated, self-directed, and results drivenPhysical
ability to stand for extended periods of time and to move and lift
boxes of food/ supplies up to 50 lbs.Ability to work in high
temperatures IND1
All applicants and employees have an equal opportunity for
employment and advancement within Smashburger. Smashburger is
dedicated to the principles of equal employment opportunity. We
prohibit unlawful discrimination against applicants, prospective
applicants, or employees on the basis of age 40 and over, race,
sex, color, religion, national origin, disability, genetic
information, sexual orientation, gender identity, military or
veteran status, or any other applicable status protected by state
or local law. This prohibition includes unlawful harassment based
on any of these protected classes. Unlawful harassment includes
verbal or physical conduct which has the purpose or effect of
substantially interfering with an individual's work performance or
creating an intimidating, hostile, or offensive work environment.
We maintain a workplace free of racial slurs and bias. This policy
applies to all employees, including managers, supervisors,
co-workers, and non-employees such as customers, clients, vendors,
consultants, etc. Any conduct in violation of these company
policies is also a violation of the law. Employees who engage in,
ratify, or perpetuate discrimination, harassment or retaliation
will be subject to disciplinary action, up to and including
immediate discharge.INDMANAGE
Keywords: Smashburger, Eden Prairie , Shift Leader, Hospitality & Tourism , Eden Prairie, Minnesota
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