Retail Beauty Services Manager
Company: Ulta Beauty
Location: Eden Prairie
Posted on: July 29, 2022
Job Description:
OVERVIEW
Experience a place of energy, passion, and excitement. A place
where the joy of discovery and uncommon artistry blend to create
exhilarating buying experiences-for true beauty enthusiasts. At
Ulta Beauty, we're transforming the world one shade, one lash, one
cut at a time. Because beauty is powerful. If you seek greater
purpose-a place of vision, mission, and lived values-where voices
are heard, contributions valued and recognized and growth
opportunities abound, consider Ulta Beauty. Nowhere else are the
possibilities quite this beautiful.THE IMPACT YOU CAN HAVE:As a
Retail Beauty Services Manager at Ulta Beauty, you are responsible
for leading through Ulta Beauty's mission, vision, and values in
order to develop a high-performing team that consistently delivers
sales growth in retail and services. You will oversee a team of
stylists, estheticians and boutique leads and are accountable for
all aspects of the services business, including services,
boutiques, makeup, skincare, fragrance, pro hair and PCA
merchandise sales, events, guest satisfaction, and operational
excellence. You will drive your business through a focus on
performance (services, boutiques, makeup, skincare, fragrance, pro
hair and PCA merchandise sales and in-store events), people (guest
experience and associate culture), and process (operating
procedures and compliance standards). This position requires a
drive for results, a passion for the beauty industry, the ability
to deliver exceptional guest service and to lead a team of retail
and service professionals.You'll accomplish all of this by:
- Promoting a culture of accountability to meet or exceed the
store's goals related to retail and service sales, guest loyalty
(including credit), payroll, retail shrink and omni-channel
initiatives.
- Meeting/exceeding goals related to services, boutiques, makeup,
skincare, fragrance pro hair and personal care appliance
merchandise sales and service sales (e.g., service revenue, average
ticket, guest count, guest retention, rebooking, pro hair retail
revenue, retention/turnover and contribution goals)
- Planning and executing in-store events that deliver an
unrivaled guest experience, driving brand partner collaboration and
delivering on sales and payroll goals.
- Attracting and building a highly engaged team that embodies the
Ulta Beauty brand through effective collaboration, open and honest
two-way communication, prioritization of work and coaching to the
behaviors that will drive guest loyalty.
- Establishing performance metrics for the team and/or personal
goals, to include attendance at all required training/education
programs, coaching, individual development plans and annual
performance appraisals
- Managing service and boutique supply inventory and ordering
process, ensuring allocated budget is adhered to and necessary
products for services are on hand
- Communicating and providing feedback to field leadership,
including the Business Market Trainer and Services District Leader,
on business trends and opportunities, events, operational
challenges, merchandise needs and competitive landscapeTHE
ESSENTIALS FOR SUCCESS: Qualified candidates will have 3 to 5+
years of relevant, fast-paced retail management work experience or
other relevant work experience and possess:
- A Cosmetology license where required
by the state2 years of management experience, including cosmetology
management license where required by state law Financial management
experience: success with driving top-line sales, interpreting
reporting data, managing payroll budgets, and controlling expense
Proficient with basic technology (e.g., POS system, Microsoft
Office programs, and Apple devices) Advanced competency in
services, including sales, guest experience and product attachment
Demonstrated knowledge of board of cosmetology regulations and
hiring requirementsLeadership management: experience with
attracting, developing, and motivating top talent, swiftly adapting
to change and leading others through the change-curve, developing
collaborative relationships with others, and leading and
influencingRetail management: proven ability with monitoring
inventory levels, achieving operational excellence, driving a
service culture and executing merchandise directives
- Strong collaboration and interpersonal skills
- Strong organizational skills to manage multiple tasks with
moving parts
- Ability to react under pressure, use good judgment in ambiguous
situations, and be flexible/adaptable
- Ability to manage multiple projects at once while maintaining
superior results
- A Bachelor's degree is preferred, but not requiredStates with
Cosmetology License Required
- Alaska
- Connecticut- Quinnipiack Valley only
- Delaware
- Hawaii
- Iowa
- Indiana
- Kentucky
- Louisiana
- Massachusetts
- Minnesota
- Mississippi
- Nevada
- New Hampshire
- New Jersey
- North Dakota
- New Mexico
- Rhode Island
- South Carolina
- Tennessee
- Vermont
- WisconsinStates with NO Cosmetology License Required
- Alabama
- Arizona
- Arkansas
- California
- Colorado
- Connecticut (except Quinnipiack Valley)
- Florida
- Georgia
- Idaho
- Illinois
- Kansas
- Maine
- Maryland
- Michigan
- Missouri
- Montana
- Nebraska
- New York
- North Carolina
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- South Dakota
- Texas
- Utah
- Virginia
- Washington
- West Virginia
- Wyoming
Keywords: Ulta Beauty, Eden Prairie , Retail Beauty Services Manager, Hospitality & Tourism , Eden Prairie, Minnesota
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