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Customer Service Travel Consultant

Company: Ultimate
Location: Eden Prairie
Posted on: May 12, 2022

Job Description:

We are seeking a Customer Service Travel -Consultant! DIRECT HIRE , FULL BENEFITS, WORK FROM HOME!In an overall picture, in this role, you will: -Provide quality customer service to corporate clients who travel domestically and/or internationally, while accurately managing all travel requests.

  • Respond to client requests and inquiries via phone, email, text, or online booking.
  • Handle up to 60 calls per day.
  • Organize reservations received by booking and ticketing airlines, rail, car, hotel and limo services.
  • Utilize multiple programs (Global Distribution Systems (GDS) queues, scripts, and programmable keys) to successfully fulfill travel requests.
  • Act as the point- person and advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations.
  • Monitor emails and respond in a timely manner.
  • Special Projects as assigned.Requirements:
    • Minimum of 4 years' corporate travel experience is required.
    • Advanced knowledge of Sabre reservation system.
    • Exceptional oral and written communication skills.
    • Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer and providing exceptional customer service.
    • Excellent critical thinking, analytical, and problem-solving skills.
    • Effective organizational and time management skills.Additional Info:
      • Pay range: Base salary of $52-55K + monthly incentive bonuses based on monthly revenue
      • Schedule: Anytime -between the hours of 7am-7pm CST, Monday-Friday
      • Location: 100% remote / work from home! -
      • Type: Direct HireWe are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Eden Prairie , Customer Service Travel Consultant, Hospitality & Tourism , Eden Prairie, Minnesota

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