Liquor Store Customer Service Representative (part-time)
Company: City of Eden Prairie, MN
Location: Eden Prairie
Posted on: January 15, 2022
Status: Ongoing part-time position
Hours: Typically up to 20 hours per week. Must have availability to
work evenings, weekends and holidays and to start week day shifts
by 5:00 p.m.
Salary: Starts at $14.00 to $15.50 per hour (depending upon
Benefits: Does not qualify for City benefits
Location: One of the three liquor store locations
Store 1: Prairie Village Mall, 16508 W 78th Street (near
Store 2: 8018 Den Roads (Near Cub Foods)
Store 3: Prairie View Mall, 968 Prairie Center Drive (near Lund's &
Reporting Relationship: Reports to Liquor Store Manager
The Liquor Store Operations generate nearly $12 million in sales
annually providing about $1 million in profits that go back to the
City. The operations strive to provide exceptional customer service
which includes controlling the sale of alcoholic beverages and
serving as a knowledgeable resource for the products that we sell.
The profits generated by the liquor stores are used to fund several
City projects including the pavement management program, facility
maintenance and replacement of playground equipment.
The Liquor Store Customer Service Representative supports the
overall liquor store operations by creating an enjoyable shopping
experience for our customers by educating customers on products and
merchandise and earning profits that go back to the community. The
primary position responsibilities and areas of impact are:
- Provides a pleasant shopping experience by welcoming customers
in the store, researching and answering questions related to
products and merchandise.
- Ensures customers have a positive purchasing experience by
educating customers on products and merchandise so buyers can make
an informed decision, understanding what product is available and
researching alternative products as necessary.
- Creates smooth transactions for customers by following all
policies, procedures and laws related to liquor store procedures
(i.e. selling liquor to individuals that are 21 years of age and
older, etc.) in a seamless and effective fashion.
- Fosters a constructive environment for shoppers to view and
purchase items by positioning product on shelves and shifting
merchandise to an appealing location. Assisting with unloading
large delivery trucks and taking inventory.
- Maintains the store's presentation is held to a high standard
by cleaning the floor, shelves and backroom.
While these areas are the primary focus of the position, we believe
strongly in teamwork and employees will be called upon to perform a
variety of duties as a part of their role with the City.
Education: High school diploma or equivalent (G.E.D.) required.
Work Experience: Previous work experience in retail, service and
liquor industry preferred.
Technical Skills: Ability to reconcile cash and receipts, obtain
knowledge of cash register and point-of-sale procedures and
increase product knowledge in order to better assist customers
Physical Requirements: This position requires the ability to
lift/pull/push/move/carry up to 50 lbs on a regular basis. The
ability to bend/stand/reach is also required.
We are a service organization. We take pride in what we do. We
cultivate a supportive, encouraging and productive culture with a
strong customer focus. We promote wellness and plan work/life
balance into our goals. We value differences and foster inclusion.
We achieve success by exhibiting our core values: collaboration,
innovation, integrity, performance and relationships.
Position Specific Expectations
Communication: Able to convey a message to get a point across;
communicates in a clear and concise manner; able to write clearly
and succinctly; tailors message to a variety of communication
settings and styles.
Attention to Detail: Able to find errors in work and solve
problems; proofreads materials and makes necessary revisions before
viewed by recipients; anticipates issues and performs at a high
level of accuracy; sets up systems to ensure errors are not
Accountability: Follows through on commitments; focuses on
appropriate tasks throughout the shift; takes responsibilities for
actions both as an individual and on behalf of the organization;
actions and words are in sync; follows all policies and procedures;
maintains confidentiality; is prepared and punctual to all
Sound Judgment: Able to make a decision based on the right mixture
of facts; determines a course of action after weighing and
analyzing different options.
City of Eden Prairie Pre-Employment Process
The City of Eden Prairie conducts the following pre-employment
checks for this position:
- Work History & Professional References
- Criminal History
All final candidates must successfully complete and pass the City's
evaluation of the pre-employment process before their first day of
employment with the City.
City of Eden Prairie Application Process
Application Deadline: December 13, 2021
Interviews: November/December, 2021
Pre-Employment Process: Following Interview (if selected)
Start Date: Following Pre-Employment Process
Keywords: City of Eden Prairie, MN, Eden Prairie , Liquor Store Customer Service Representative (part-time), Hospitality & Tourism , Eden Prairie, Minnesota
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