Director, BI Change Management

Company: Travelers
Location: Saint Paul
Posted on: July 16, 2025

Job Description:

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $117,200.00 – $193,400.00 Target Openings 1 What Is the Opportunity? As a Director, Business Transformation Change you will be responsible for organizational Change Management within Business Insurance. In this role, you will leverage the Travelers enterprise organizational change management framework to implement a strategy that aligns within Business Insurance objectives and enhances the organization’s adaptability to evolving market conditions. In doing so, you will work closely with the leadership teams across Business Transformation Change, Enterprise Change, and the Business Unit to ensure change management discipline across one or more large strategic initiatives within the designated Business Unit. Additionally, you will participate in the Enterprise Organization Change Management Community of Practice and help develop champions for effective change adoption. What Will You Do? Develop and implement a change management discipline within the Business Unit in alignment with overall business strategy and goals. Conduct thorough change assessments to evaluate change readiness, organizational culture, and change resistance and implement strategies to prepare the organization. Implement and refine frameworks and methodologies within large scale change initiatives that meet the needs of the organization and ensure all employees are informed, engaged, and supported throughout the change process. Identify post implementation risks related to change initiatives and develop mitigation strategies to minimize impact. Serve as a thought leader in change management practices and stay informed about industry trends and emerging methodologies. Support business transformation initiatives in partnership with Business Process Management (BPM) and leverage BPM methodologies to optimize workflows, improve efficiency, and ensure alignment with organizational goals. Design and implement training programs to equip employees with the skills and knowledge needed to adapt to change. Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor’s degree in Business Administration, Organizational Development, Change Leadership, or a related field. Six or more years of experience in change management or organizational development, including planning, execution, and measurement in related field such as underwriting, finance, etc. Certification in one or more Change Management or similarly recognized group such as ProSci, CCMP, etc. Strong knowledge of change management methodologies and tools, with a track record of successful implementation in previous roles. Strong communication skills to engage with stakeholders to understand their needs and concerns and ensure their buy-in and support for change initiatives. Strong critical thinking and problem-solving ability to analyze complex situations, identify problems, and develop effective solutions. Comprehensive understanding of insurance principles, policies, and procedures in the Property & Casualty space. Time management and organizational skills to thrive in a fast-paced, dynamic environment and manage multiple priorities. What is a Must Have? Five years of experience in change management or organizational development, including planning, execution, and measurement. What Is in It for You? Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Keywords: Travelers, Eden Prairie , Director, BI Change Management, Executive , Saint Paul, Minnesota