Vice President, Mobile App Product Management
Company: UnitedHealth Group
Location: Eden Prairie
Posted on: March 16, 2023
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your life's best work.(sm)
In the newly created role of Vice President, Mobile App Product
Management you will be responsible for crafting and executing the
vision for how Optum's end consumers engage through our mobile app
channels. You will drive digital product strategy and partner with
multiple business and technology groups across the organization to
innovate and inspire changes to the mobile app ecosystem
experience. You will play a leading role in shaping the way in
which people interact with Optum both from a B2B and B2C
standpoint. You will help shape digital product strategy while
driving capabilities and features to execute on strategy. You will
be responsible for managing a team of product managers that build
business cases (CBAs) for defining & driving omnichannel product
features and capabilities in an effort to maximize ROI and deliver
a superior customer experience.
You'll enjoy the flexibility to work remotely * from anywhere
within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Mobile App Product Strategy Oversight
Set the vision, strategy, objectives, and OKRs for the Optum Mobile
App
Engage and cultivate relationships with Consumers to deeply
understand their needs
Build market and competitor awareness among the team
Analyze consumer feedback and usage metrics to identify key pain
points
Partner with an empowered UX Design and User Research team to
develop innovative concepts while collaborating on discovery &
design
Serve as a leading voice of the customer and act as a customer
experience advocate in considering product decisions that will
impact the customer
Mobile App Product Roadmap Execution
Find opportunities to improve the dual track agile process
(required resources, team reassignment, different global team
structures, new tools, different product, design, or engineering
methods) and focus on providing solutions and delivering
results
Actively monitor key business metrics and adjust team priorities as
appropriate to deliver on financial and customer adoption goals
Manage bottlenecks, provide escalation management, anticipate and
make trade-offs, balance the business needs versus technical
constraints, and maximize business benefit while building great
customer experiences
Roll up sleeves as necessary to ensure projects stay on schedule
and meet our high standards of quality
Leverage online controlled experiments and quantitative and
qualitative user insights to make data-informed decisions
Constantly question and clarify the cross-functional implications
of all product decisions and ensure that critical business issues
are surfaced and considered
Ensure that product specifications meet high standards and business
goals for quality before approval and launch
Guide product managers to ensure that product specifications are
well understood by engineering
Support team members as they provide product requirements
clarification and reply to implementation considerations raised by
the technology team
Support senior leadership and the technology organization in
developing and improving product development, product management
and project management practices
People Leadership
Coach and mentor team members
Develop, lead and inspire Product Managers (each responsible for
defining and delivering the ecommerce product capability
roadmap)
Create and foster career development and growth paths for team
members in alignment with company, product and personal
objectives
Create clear and measurable goals and objectives for the team
related to the creation and enhancement of timely, high-quality
products that support critical business objectives, requirements
change management, and partnership with cross-functional teams
Assist direct reports with ongoing prioritization and resource
allocation to ensure that crucial business initiatives are
delivered
Hiring, retention and succession planning
Executive Stakeholder Management
Collaborate with Business, User Experience Design, User Research,
Engineering, Content, Marketing, and Data Science teams to create
best-in-class solutions for customers
Ensure direct contact with partners and customers across global
geographies (Asia, Americas, Europe, Middle East) and businesses to
encourage customer empathy
Raise awareness of team's plans, insights and accomplishments in
order to facilitate cooperation across departments and to build a
highly performing, highly motivated team
Lead teams in partnering with key stakeholders to develop clear and
complete opportunity assessments and business requirements and
present to senior management the information necessary to make
informed approval, prioritization and tradeoff decisions
Ensure that all relevant parties and key stakeholders are informed
of product status from concept through launch
Communicate key product metrics to executive leadership team
Develop and maintain relationships with key business owners and
senior management
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
Careers with Optum. Our objective is to make health care simpler
and more effective for everyone. With our hands at work across all
aspects of health, you can play a role in creating a healthier
world, one insight, one connection and one person at a time. We
bring together some of the greatest minds and ideas to take health
care to its fullest potential, promoting health equity and
accessibility. Work with diverse, engaged and high-performing teams
to help solve important challenges.
*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy
California, Colorado, Connecticut, Nevada, New York City, or
Washington Residents Only: The salary range for California,
Colorado, Connecticut, Nevada, New York City, or Washington
residents is $181,600 to $345,500. Pay is based on several factors
including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Eden Prairie , Vice President, Mobile App Product Management, Executive , Eden Prairie, Minnesota
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