General Manager Capacity - Temp Control

Company: C.H. Robinson
Location: Eden Prairie
Posted on: January 24, 2023

Job Description:

As the General Manager, you will be aligned with the Temp Controlled Service Line and oversee a large number of capacity employees located across five physical locations. You will plan, manage, and coordinate capacity execution across multiple geographies to achieve strategic business and financial objectives that align to our enterprise vision.The ideal candidate for this role will be positive, creative, decisive and have a desire for driving results in a mode that is exciting, tangible, and ripe for growth. Having a background in refrigerated transportation and or produce would be welcomed but not mandatory.Responsibilities:Strategic Business Planning and Management

• Aligns teams performance objectives to North American Surface Trans divisional and over CH Robinson strategic objectives
• Builds, manages, and leverages internal relationships with commercial-facing GMs, capacity-facing GMs, and internal shared services, to deliver a quality experience to our customers, carriers and employees while driving results
• Drives improved business decision making by leveraging analytics; identifies analytic gaps and engages organizational resources to help improve team efficiency, productivity, and financial results
• Responsible for annual workforce planning process, including forecasting resource needs, and partnering with Talent Acquisition to establish a diverse candidate pipeline. Responsibilities also include participation in selection and onboarding of qualified and diverse talent in our strategic hiring locations
• Leverages strong knowledge of industry trends related to modes, products, services, and costing to guide strategic execution and acts as a subject matter expert in communicating market conditions with various internal & external stakeholders
• Actively leads and/or participates in various industry, community, and campus activities to enhance the C.H. Robinson brandGeneral Management
  • Oversees and adheres to workplace conduct, risk management and compliance practices required within the organization
  • Ensures self and team acts with the highest ethical standards by setting and communicating expectations, adhering to internal trading policies to increase quality, service, and velocity
  • Cascades communications to employees across multiple locations as appropriate, including information on organizational or divisional initiatives, announcements, process changes, etc.Talent Management
    • Manages the performance and development of direct and indirect reports through both formal and informal performance management, coaching and feedback, mentoring and training
    • Manages the teams reward and recognition strategies, including appropriate and consistent compensation administration
    • Reviews employee engagement measures and implements action plans to improve culture, employee engagement and team collaborationBusiness Growth and Development
      • Accountable for implementing and reviewing carrier engagement strategies
      • Partners with commercial-facing teams and Global Account Centers to create account specific capacity strategies, establish new service delivery models, enhance high level client relationships, and ensure quality execution
      • Develops and maintains a broad understanding of C.H. Robinsons commercial and carrier service offerings, intelligence resources and industry-leading technologies and leverages those appropriately to optimize client solutionsFinancial Management
        • Accountable for the financial performance of the aligned capacity team as measured by the P&L
        • Helps set overall center financial, volume and quality targets and frequently communicates progress to the team
        • Reviews daily, monthly, quarterly reports and analytics to monitor team performance (i.e. quality, volume, employee productivity, carrier portfolio growth, customer, and carrier satisfaction, etc.) and adjusts business processes, strategy, and resources accordingly
        • Engages internal service providers (i.e. after hours, operations, etc.) to conduct cost-benefit analysis, define service delivery standards and refine the appropriate escalation channels to deliver a quality customer, carrier, and employee experience.Required Qualifications:
          • Minimum of 5 years people leadership experience
          • Experience in supply chain and/or transportation industry
          • Up to 25% travel
          • High School Diploma or GEDPreferred Qualifications:
            • B.A. or B.S. from an accredited college or university
            • Knowledge of C.H. Robinsons carrier or customer-facing business
            • Experience managing financials for a sizable business segment
            • Experience with refrigerated transportation or produce sourcing
            • Proficiency presenting to both internal and external audiences
            • Demonstrated negotiation, collaboration, and influencing skills
            • Values a diverse and inclusive work environmentQuestioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, were building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. Were committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Affirmative Action Employer/EOE/M/F/Disabled/VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
              • Two medical plans (including a High Deductible Health Plan)
              • Prescription drug coverage
              • Enhanced Fertility benefits
              • Flexible Spending Accounts
              • Health Savings Account (including employer contribution)
              • Dental and Vision
              • Basic and Supplemental Life Insurance
              • Short-Term and Long-Term Disability
              • Paid and floating holidays
              • Paid time off (PTO)
              • Paid parental leave
              • Paid time off to volunteer in your community
              • Charitable Giving Match Program
              • 401(k) with 6% company matching
              • Employee Stock Purchase Plan
              • Plus a broad range of career development, networking, and team-building opportunitiesDig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.Why Do You Belong at C.H. Robinson?Standing out among the worlds largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the worlds economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the Worlds Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIns Top Companies in Minneapolis-St. Paul 2021. And were not stopping there Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

Keywords: C.H. Robinson, Eden Prairie , General Manager Capacity - Temp Control, Executive , Eden Prairie, Minnesota